Client Support Administrator

GD Information Technology, Inc.; Jordan (MN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team dedicated to帮助你

Professional growth opportunities

Cutting-edge technology you can learn

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Client Support Administrator to install, maintain, and troubleshoot information systems at a customer site. You will assist with project milestones and provide technical support to end users.

The role requires a SECRET clearance and US citizenship, with hands-on experience in software patches, security fixes, and workstation troubleshooting. Onsite work and collaboration with military personnel are expected.

Qualifications

• Education: High School Diploma/GED.
• Experience: 1+ years in related support roles.
• Technical Skills: Installing/deleting client software.
• Certifications: DoW 8570-M compliant or SPIN-C/IT certs.

Responsibilities

• Install, maintain and troubleshoot information systems.
• Deploy hardware and software upgrades.
• Prepare documentation for computer systems and operations.
• Provide incident response and customer support.

Skills

Active Directory (AD)

Client Service

Help Desk Support

Education

HS/GED

Job description

Type of Requisition and Contract Details

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: Secret
• Clearance Level Must Be Able to Obtain: Secret
• Public Trust/Other Required: None
• Job Family: Technical Support Services
• Job Qualifications: Skills: Active Directory (AD), Client Service, Help Desk Support
• Certifications: None
• Experience: 1+ years of related experience
• US Citizenship Required: Yes

Client Support Administrator – Role Overview

Client Support Administrator CLC 8 Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.

Impact Areas

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Performs technical tasks and assists with the completion of milestones associated with specific projects.
• Provides solutions to technical problems of moderate scope and complexity.
• Prepares and maintains documentation for processes and procedures related to computer systems and operations.
• Provides incident response and performs customer support tasks.
• Apply associate-level 'hands on' work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.

Requirements for Success

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Required Technical Skills: Experience in installing/deleting of client level software.
• General Experience: Must have associate level of 'hands on' work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.
• Specialized Experience: Must have experience in installing/deleting of client level software.
• Must have experience in diagnostic and troubleshooting of basic computer workstation.
• Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

Job Description – Technical Tasks

GDIT JOB DESCRIPTION: Performs technical tasks and assists with the completion of milestones associated with specific projects Provides solutions to technical problems of moderate scope and complexity Provides installation of and troubleshooting support for systems applications and related peripheral hardware Deploys new hardware, software, and the upgrade of existing installations Prepares and maintains documentation for processes and procedures related to computer systems and operations Provides incident response and performs customer support tasks.

Education and Experience

• HS/GED, 1+ years of experience

Certifications

• Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order.
• Must have, but is not limited to, the following IT certificate:
• Security+
• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

Security Clearance Level

SECRET

Required Skills & Abilities

Experience implementing/installing software patches, security fixes, and service release of workstation.

Preferred Skills

Experience interacting with military personnel.

Location

On Customer Site

Benefits and Compensation

The likely hourly rate for this position is between $29.09 - $39.35. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: International Additional Work Locations:

GDIT IS YOUR PLACE – General Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world. For more information about GDIT's Privacy Policy, click here: Privacy Policy | GDIT