Client Success & Support Specialist

simera-talent; San Francisco (CA); Remote; USD 60,000 - 85,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist in San Francisco to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. You will be an excellent communicator who understands client needs and builds strong relationships.

You will respond across email, phone, chat, and other channels, troubleshoot issues, track interactions, and collaborate with internal teams to resolve requests promptly while upholding service

Qualifications

• Experience in client support or a similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and with internal teams.
• Ability to manage multiple client requests while maintaining quality.
• Reliable internet and setup for remote work.
• Professional, proactive, and client-oriented attitude.
• English proficiency for English-speaking clients.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Verbal communication

Written communication

Client relationship

Problem solving

Active listening

Attention to detail

Time management

Multi-tasking

CRM software

Remote work

Tools

CRM platforms

Ticketing systems

Email

Chat tools

Job description

Simera is seeking a proactive Client Support Specialist in San Francisco to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. You will be an excellent communicator who understands client needs and builds strong relationships.

You will respond across email, phone, chat, and other channels, troubleshoot issues, track interactions, and collaborate with internal teams to resolve requests promptly while upholding service