Client Success & Support Associate

GG Media; Charlotte (NC); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Career growth opportunities

Professional training

Supportive work environment

Stable full-time employment

Performance-driven culture

Job summary

GG Media in Charlotte, NC is seeking a client-focused Client Service Associate to join our growing team. This role is ideal for someone who enjoys working with people, solving problems, and ensuring every client receives exceptional support.

You will be a key point of contact, helping maintain strong client relationships while supporting daily business operations in a fast-paced, team-oriented environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Professional attitude with a customer-first mindset.
• Ability to multitask and prioritize responsibilities effectively.
• Detail-oriented with strong problem-solving skills.
• Comfortable working both independently and as part of a team.
• Eagerness to learn, grow, and develop professionally.

Responsibilities

• Welcome and assist clients with professionalism and courtesy.
• Build and maintain positive relationships with clients.
• Respond to client inquiries and provide timely, accurate information.
• Coordinate with internal departments to ensure efficient service delivery.
• Maintain accurate client records and documentation.
• Resolve client concerns with a solution-oriented approach.
• Support administrative and operational tasks as needed.
• Contribute to a positive and collaborative team environment.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

Customer-first mindset

Multitasking

Detail-oriented

Team collaboration

Learner mindset

Job description

GG Media in Charlotte, NC is seeking a client-focused Client Service Associate to join our growing team. This role is ideal for someone who enjoys working with people, solving problems, and ensuring every client receives exceptional support.

You will be a key point of contact, helping maintain strong client relationships while supporting daily business operations in a fast-paced, team-oriented environment.