Client Success Specialist - Trilingual (English, Spanish and Portuguese)

Brightmine; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Client Success Specialist in Houston, TX. The role delivers engagement strategies, builds trusted relationships, and improves retention and product adoption across a portfolio of accounts.

You will work with account managers and cross-functional teams to uncover growth opportunities, with travel as needed. The successful candidate will be fluent in English, Spanish, and Portuguese, with prior customer success or account management experience, and strong communication, time

Qualifications

• Fluent English, Portuguese and Spanish are required.
• Client-facing experience in Customer Success or Account Management.
• Strong communication and relationship-building skills.
• Excellent time management and multitasking abilities.
• Proactive, self-directed with ability to work independently.

Responsibilities

• Deliver the Customer Success engagement strategy for a portfolio of accounts.
• Build trusted customer relationships and understand customer goals and workflows.
• Collaborate with account managers to improve retention, satisfaction, and product adoption.
• Identify growth opportunities and engage across internal teams.
• Travel to visit customers or attend events when required.

Skills

Fluent English

Portuguese

Spanish

Customer success

Account management

Communication skills

Time management

Project management

Problem-solving

Tools

Microsoft Office Suite

Salesforce

Job description

## Client Success Specialist - Trilingual (English, Spanish and Portuguese)Apply: Houston, TX: Full time: Posted 4 Days Ago: R119090**About the Business**At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at https://www.icis.com/explore. **About our Team**Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit. **About the Role**As a Customer Success Manager, you will deliver the Customer Success engagement strategy for a portfolio of accounts. You will build trusted customer relationships, develop a deep understanding of customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth. **Responsibilities*** Proactively help customers achieve their desired business outcomes by developing a deep understanding of their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.* Work effectively with account managers to ensure an excellent client experience, with a focus on improving retention, customer satisfaction, and product adoption.* Develop a comprehensive understanding of assigned accounts, identify meaningful engagement opportunities, and work cross-functionally to ensure engagements are relevant, impactful, and value driven.* Establish and maintain strong relationships with client contacts, deliver appropriate engagements, and identify whitespace and growth opportunities.* Use data and insights to drive effective engagements, monitor their impact on customer behavior and outcomes, and support innovation and continuous improvement.* Build and maintain stakeholder maps, identify customer personas, understand customer workflows, and work closely with internal and external stakeholders to deliver Customer Success outcomes.* Gather and share customer feedback with the wider organization, developing value statements and customer testimonials by delivering additional value and leveraging trusted relationships.* Travel to visit customers or represent ICIS at events, conferences, or trade shows when required, in line with applicable travel guidelines. **Requirements*** Fluent English, Portuguese, and Spanish.* Client-facing experience in Customer Success, Account Management, or a related role.* Strong verbal and written communication skills, with the ability to influence stakeholders and build relationships across global teams and at all organizational levels.* Strong time management, project management, problem-solving, prioritization, and multitasking skills.* Proactive and self-directed, with the ability to take ownership, work independently, collaborate effectively, and manage multiple priorities with minimal supervision.* Experience using Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams; experience working with Salesforce is a plus.* Naturally curious, adaptable, and willing to ask questions, challenge assumptions, learn from challenges, and seek better customer and business outcomes.* Passionate about delivering a world-class customer experience, with a positive, creative, collaborative, and continuous-improvement mindset.U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.