Client Success Specialist — Signage & Projects

Signarama Prussia/Norristown/ Willow Grove, PA; Fort Washington (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Company parties

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Signarama King of Prussia/Norristown/Willow Grove is seeking a friendly Client Success Associate to join our Fort Washington, PA team. You will assist customers by answering phones, processing orders, and managing smaller signage projects from start to finish.

Ideal candidates will have 1+ years of customer service experience, strong communication skills, and be organized with attention to detail. Multitasking and learning new software are essential in this fast-paced role.

Qualifications

• 1+ years of customer service, administrative, office, or client-facing experience preferred.
• Strong verbal and written communication skills.
• Friendly and professional phone presence.
• Highly organized with strong attention to detail.
• Comfortable managing multiple tasks and priorities throughout the day.
• Ability to learn new software and processes quickly.
• Comfortable working with Microsoft Office and order management or CRM software.
• Dependable, proactive, and willing to jump in where needed.
• Strong problem-solving skills and a positive, team-oriented attitude.
• Experience in signage, printing, graphics, or a related industry is a plus, but not required.

Responsibilities

• Answer incoming phone calls and assist customers with general questions, order requests, and project inquiries.
• Greet and assist customers who visit the office.
• Take customer orders and accurately enter project details into our order management system.
• Manage smaller signage projects from order entry through completion.
• Communicate with customers regarding proofs, pricing, timelines, order status, and pickup.
• Prepare basic quotes and process orders as needed.
• Coordinate with our design, production, and installation teams to help keep projects moving.
• Follow up with customers to obtain missing information, approvals, artwork, or other project details.
• Maintain accurate customer and project information in our system.
• Assist with scheduling pickups, deliveries, and other day-to-day project needs.
• Help resolve basic customer questions or concerns and elevate more complex issues when necessary.
• Provide general administrative and customer service support to the team.

Skills

Customer service

Administrative

Client-facing

Verbal communication

Written communication

Phone presence

Organized

Multitasking

Software learning

CRM software

Tools

Order management system

CRM software

Microsoft Excel

Job description

Signarama King of Prussia/Norristown/Willow Grove is seeking a friendly Client Success Associate to join our Fort Washington, PA team. You will assist customers by answering phones, processing orders, and managing smaller signage projects from start to finish.

Ideal candidates will have 1+ years of customer service experience, strong communication skills, and be organized with attention to detail. Multitasking and learning new software are essential in this fast-paced role.