Client Success Specialist — Platform & Support

Appone; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Universal Background is seeking a Client Success Advocate I to deliver exceptional service for the web-based background screening platform. You will guide clients, answer inquiries, and provide timely assistance to ensure smooth order flow and satisfaction.

Role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.

Qualifications

• High School Diploma or Equivalent required.
• Some college coursework or technical college education preferred.
• Professional customer service experience required; B2B client support preferred.
• Experience in a high-volume, fast-paced environment is a plus.
• Familiarity with background checks or HR processes is an advantage but not required.

Responsibilities

• Handle a high volume of inbound calls, emails, and live chats with prompt, professional support.
• Provide order updates, clarify details, and resolve concerns.
• Educate clients on system navigation and background screening processes.
• Maintain CRM-documented client interactions and ensure first contact resolution.

Skills

Problem solving

Analytical thinking

Technical proficiency

Communication

Calm under pressure

Collaboration

Learning agility

Education

High school diploma or equivalent

Some college coursework/technical college preferred

Tools

Microsoft Outlook

Web-based applications

Internet navigation

Job description

Universal Background is seeking a Client Success Advocate I to deliver exceptional service for the web-based background screening platform. You will guide clients, answer inquiries, and provide timely assistance to ensure smooth order flow and satisfaction.

Role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and professionalism.