Account Solutions Representative

Credit Acceptance; Oregon; Hybrid; USD 24,000 - 29,000; Full time

Benefits offered by this job

Remote work

Medical, Dental, Vision

Paid training

Paid time off

401k with employer match

Tuition reimbursement

Growth opportunities

Ongoing training

Fitness reimbursement

Adoption assistance

Job summary

Credit Acceptance is hiring for an Account Solutions Representative to join our remote team in the United States. You will help customers navigate past-due accounts and work toward keeping them current, while providing supportive, compliant service and effective problem solving.

You will handle inbound and outbound calls, build solutions to prevent repossession where possible, and promote positive outcomes for customers and the business.

Qualifications

• High School Diploma required.
• High speed internet connection with a minimum of 15 Mbps download speed.
• Nice to have: previous customer service or call center experience.

Responsibilities

• Help customers stay current on their auto loan payments and resolve past-due accounts.
• Assist with stopping or mitigating repossession where possible.
• Handle phone calls (inbound and outbound) using the company call system.

Skills

Customer service

Remote work

Education

High School Diploma

Job description

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation. Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day.

Account Solutions Representative

What's In It For You!

Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance.

• The estimated average bonus target for this position is around $700/month.
• Paid bi-weekly
• Annual hourly pay increases based on your performance

Competitive benefits/perks that begin on your first day!

• Work from home/remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Many more additional benefits including monthly fitness reimbursement and adoption assistance

When Will You Work?

• Mandatory 5 week virtual training Monday through Friday 8am - 5pm PST starting on 11/09/2026

Schedule:

Schedule choices below are listed in Pacific Standard Time (PST)

Option 1: Monday: 11am-8pm, Tuesday: OFF, Wednesday: 5am - 2 pm, Thursday: FLEX, Friday: FLEX, Saturday: 8am - 5pm Sunday: OFF

Option 2: Monday: 5 am - 2pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 11am-8pm, Saturday: OFF Sunday: 8am - 5pm *

Schedule choices are based on availability

What Will You Do?

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by:

• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers' account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

What Skills/Experience Are We Looking For?

Must have:

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to have:

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Who We Are…

• Credit Acceptance is an award-winning workplace having been on Fortune's Top 100 Workplaces list 10 of the last 11 years!
• We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
• We are an indirect auto finance company who has been in business for over 50 years!
• We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit

#zip #LI-Remote #CACWESTBenefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.

P.S .We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.