Client Success Advocate

INFUSE; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to strengthen client relationships and ensure successful delivery of our solutions. You will engage with clients across industries, manage expectations, and collaborate with sales and operations to drive growth.

The role offers a pathway to professional growth in a dynamic environment where every day brings new client challenges and opportunities to improve the customer experience.

Qualifications

• Proven track record of managing client relationships, preferably in related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills with the ability to address client needs.
• Detail-oriented with the ability to manage priorities in a fast-paced environment.
• Empathetic understanding of client needs and proactive problem solving.
• Ability to address challenges and offer solutions in a timely manner.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of our solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Skills

Relationship management

Communication

Attention to detail

Empathy

Problem solving

Job description

INFUSE is seeking a Client Success Specialist to strengthen client relationships and ensure successful delivery of our solutions. You will engage with clients across industries, manage expectations, and collaborate with sales and operations to drive growth.

The role offers a pathway to professional growth in a dynamic environment where every day brings new client challenges and opportunities to improve the customer experience.