Client Success Specialist — 3D Printing & ERP Support

ABCorp; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

ABCorp is seeking a 3D Customer Service Specialist to enhance its dynamic customer service team. The ideal candidate will have excellent communication skills, a professional demeanor, and experience with ERP systems, contributing to customer satisfaction while managing orders efficiently.

In this role, you will assist customers with their orders, coordinate with various departments, and support the customer service team in daily operations. Join us in the Dedham/Needham/West Roxbury area!

Qualifications

• Service skills with a professional demeanor.
• Ability to send professional emails and documents.
• Experience with ERP systems preferred.
• Ability to grasp computer software quickly.
• Customer service orientation and teamwork.

Responsibilities

• Assist in managing customer orders in ERP system.
• Coordinate order treatment with various departments.
• Ensure customer satisfaction and service excellence.
• Support the customer service team daily.
• Attend customer meetings and assist visitors.
• Participate in internal production status meetings.

Skills

Strong communication skills

Outstanding phone etiquette

Service orientation

Problem-solving skills

Ability to multitask

Proficient in Microsoft Office

Education

2+ years of experience in customer service or sales support

Tools

ERP systems

Microsoft Office

Job description

ABCorp is seeking a 3D Customer Service Specialist to enhance its dynamic customer service team. The ideal candidate will have excellent communication skills, a professional demeanor, and experience with ERP systems, contributing to customer satisfaction while managing orders efficiently.

In this role, you will assist customers with their orders, coordinate with various departments, and support the customer service team in daily operations. Join us in the Dedham/Needham/West Roxbury area!