Client Success Specialist - 3D

ABCorp; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

ABCorp is seeking a 3D Customer Service Specialist to enhance its dynamic customer service team. The ideal candidate will have excellent communication skills, a professional demeanor, and experience with ERP systems, contributing to customer satisfaction while managing orders efficiently.

In this role, you will assist customers with their orders, coordinate with various departments, and support the customer service team in daily operations. Join us in the Dedham/Needham/West Roxbury area!

Qualifications

• Service skills with a professional demeanor.
• Ability to send professional emails and documents.
• Experience with ERP systems preferred.
• Ability to grasp computer software quickly.
• Customer service orientation and teamwork.

Responsibilities

• Assist in managing customer orders in ERP system.
• Coordinate order treatment with various departments.
• Ensure customer satisfaction and service excellence.
• Support the customer service team daily.
• Attend customer meetings and assist visitors.
• Participate in internal production status meetings.

Skills

Strong communication skills

Outstanding phone etiquette

Service orientation

Problem-solving skills

Ability to multitask

Proficient in Microsoft Office

Education

2+ years of experience in customer service or sales support

Tools

ERP systems

Microsoft Office

Job description

Are you looking to jump start your career as part of a dynamic customer service team? ABCorp 3D is actively seeking candidates for a 3D Customer Service Specialist position. We are looking for individuals with a positive attitude, who are highly motivated self-starters. Candidates with strong communication skills, outstanding phone etiquette, attention to detail, and proven ability to multitask will be considered.

Duties and Responsibilities

• Reporting to the Additive Customer Service Manager, assist in managing customers’ orders from web portals both ABCorp 3D and customer portals, which includes data entry into ABCorp 3D’s ERP system, Work Order entry as well as managing the milestones and delivery schedules of the orders in the portal
• Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
• Responsible for customer satisfaction and service excellence in terms of order treatment and follow-up
• Support the customer service team, on a day-to-day basis, on tool usage, process deployment, and product knowledge
• Responsible for the internal coordination and follow-up of customer requests and issues
• Attend customer meetings and assist customers when visiting the office
• Participate in weekly, internal production status meetings

Qualifications, Knowledge, and Skills

• Highly effective service skills including professional demeanor and outstanding phone etiquette
• Strong communication skills including the ability to craft professional emails and client related documents
• Experience with ERP systems preferred
• Ability to quickly grasp computer software
• Must be proficient in the use of Microsoft Office
• Ability to work well in time-sensitive situations where customer satisfaction is the goal
• Ability to multitask in a fast-paced environment
• Must demonstrate problem-solving skills
• Must be customer service oriented
• Must be team oriented
• Must be able to work autonomously
• Experience in printing and/or manufacturing environment desired but not required

Education and Experience

• 2+ years of experience in customer service OR sales support OR relatable field

We are located in the Dedham/Needham/West Roxbury Area!