Inside Account Representative

Interstate Waste Services; Teaneck Township (NJ); On-site; USD 32,000 - 44,000; Full time

Job summary

Interstate Waste Services in Teaneck, NJ is seeking an Inside Account Representative to manage relationships within an assigned portfolio, drive retention, customer satisfaction, and identify opportunities for growth.

You will serve as the primary contact for account inquiries, negotiate renewals and upsell services, and collaborate with operations and customer service to ensure seamless service delivery. The role is on-site in New Jersey with growth potential.

Qualifications

• Bachelor's degree preferred but not required; equivalent work experience and skills will be considered.
• Proven experience in account management, customer service, or sales roles, preferably in waste management or environmental services.
• Strong interpersonal and communication skills with the ability to build rapport with customers across industries.
• Excellent negotiation skills with a track record of price negotiations, contract renewals, and upselling opportunities.
• Strong organizational and time management abilities to manage multiple priorities and deadlines.
• Customer-focused mindset with commitment to exceptional service and support.
• Proficiency in Microsoft Office and CRM software (e.g., Salesforce).

Responsibilities

• Manage a portfolio of small and mid-sized business accounts as the primary contact for inquiries.
• Negotiate price increases, contract renewals, and service enhancements to drive revenue.
• Overcome objections and address customer concerns to ensure satisfaction and retention.
• Build long-lasting relationships with key clients and communicate our value proposition.
• Collaborate with internal departments to ensure seamless service delivery and issue resolution.
• Identify opportunities for account expansion through upselling tailored solutions.
• Monitor account performance metrics and maintain accurate CRM records.
• Stay informed about industry trends and regulatory changes to advise customers.

Skills

Account management

Customer service

Sales

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Overview

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio. IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Essential Job Summary

We are looking for an Inside Account Representative that will manage relationships within an assigned portfolio. The position will be responsible for driving retention, ensuring customer satisfaction, and identifying opportunities for growth.

Essential Job Functions

• Manage a portfolio of small and mid-sized business accounts, serving as the primary point of contact for all account-related inquiries, while proactively identifying opportunities for upselling additional services or recommending tailored solutions to meet evolving customer needs and enhance overall account performance.


• Employ strong sales skills to negotiate price increases, contract renewals, service enhancements, and other sales-related activities to drive revenue growth and maximize profitability, leveraging market insights and customer relationships.


• Utilize effective sales techniques to overcome objections and address customer concerns, ensuring customer satisfaction and retention while maximizing sales opportunities and profitability.


• Foster strong, long-lasting relationships with key clients, serving as a trusted advisor and strategic partner, and effectively communicate our value proposition to drive customer engagement and loyalty.


• Collaborate with internal departments, including operations and customer service, to ensure seamless service delivery and resolve customer issues in a timely manner.


• Identify opportunities for account expansion and growth by upselling additional services or recommending tailored solutions to meet evolving customer needs.


• Monitor account performance metrics to track progress and identify areas for improvement.


• Utilize CRM software and other sales tools to maintain accurate records of customer interactions, sales activities, and account updates, ensuring data integrity and providing visibility into sales performance and opportunities for growth.


• Stay informed about industry trends, regulatory changes, and market developments, sharing insights and best practices with customers as appropriate

Requirements and Qualifications

• Bachelor's Degree preferred but not required. Equivalent work experience and skills will also be considered.


• Proven experience in account management, customer service, or sales roles, preferably in the waste management or environmental services industry.


• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers of varying backgrounds and industries.


• Excellent negotiation skills with a track record of successful price negotiations, contract renewals, and upselling opportunities.


• Excellent organizational and time management abilities, with the capacity to manage multiple priorities and deadlines effectively.


• Customer-focused mindset with a commitment to delivering exceptional service and support.


• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce) for managing account information and communication.


• Ability to work independently and as part of a team, with a positive attitude and willingness to collaborate across departments.


• Understanding of waste management regulations, industry standards, and best practices is a plus.

Additional Information

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Range Minimum

USD $22.50/Hr.

Salary Range Maximum

USD $31.50/Hr.