Client Success & Solutions Associate

Fifth Avenue Co.; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Avenue Co. in New York is seeking a Junior Account Manager to be the first point of contact with new customers, answer queries and boost client satisfaction. You will use your communication skills to identify clients’ needs while representing our company positively.

This role focuses on building profitable, long-term relationships with clients and contributing to our business objectives through effective communication and service excellence.

Qualifications

• Proven work experience as a Junior Account Manager or in a related sales role.
• Strong verbal and written communication abilities.
• Ability to understand client needs and build relationships.

Responsibilities

• Gather information on assigned clients
• Contact clients to understand their needs
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Promote new products/services to existing customers

Skills

Sales experience

Customer service

Sales principles

Communication skills

Presentation

Negotiation

Professionalism

Time management

Job description

Fifth Avenue Co. in New York is seeking a Junior Account Manager to be the first point of contact with new customers, answer queries and boost client satisfaction. You will use your communication skills to identify clients’ needs while representing our company positively.

This role focuses on building profitable, long-term relationships with clients and contributing to our business objectives through effective communication and service excellence.