Client Success & Solutions Analyst

Intapp; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Intapp is hiring a Client Success Analyst in Charlotte, NC to handle client inquiries and provide high-level technical support within the Intapp user community.

The role emphasizes learning DealCloud products, offering best practices, and delivering excellent solution quality. Strong Windows OS and Office skills, plus Zendesk/SQL familiarity, are valued as part of a collaborative, growth-oriented team.

Qualifications

• Client Success or Technical/Product Support experience required.
• Competency with Windows OS and Microsoft Office suite required.
• An undergraduate business, computer science degree or other related degrees.
• Strong written and verbal communication skills, and be able to work effectively in partnership with clients.
• Superior troubleshooting, evaluative, and technical problem-solving abilities.
• Self-motivated, strong work ethic, and a "whatever it takes to get it done" mentality.
• Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company.
• Strong organizational skills and is an effective planner.
• Experience with Zendesk & SQL is a plus!

Responsibilities

• Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
• Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
• Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

Skills

Client success

Technical support

Windows OS

MS Office

Communication

Education

Undergraduate degree in business or CS

Tools

Zendesk

SQL

Job description

Intapp is hiring a Client Success Analyst in Charlotte, NC to handle client inquiries and provide high-level technical support within the Intapp user community.

The role emphasizes learning DealCloud products, offering best practices, and delivering excellent solution quality. Strong Windows OS and Office skills, plus Zendesk/SQL familiarity, are valued as part of a collaborative, growth-oriented team.