Strategic Client Success Manager - Accounting & Consulting

Intapp

Chicago (IL)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Lunch provided

Modern open-plan offices

Wellness program

Volunteer time off

Job summary

Intapp is seeking a Client Success Manager for Accounting and Consulting in Chicago. You will help firms maximize value from Intapp solutions, renewals, and expanded use, acting as a trusted advisor to client stakeholders.

You will monitor adoption and health metrics, advise on configuration and best practices, and partner with Account Managers to present insights in client reviews. SaaS experience and a client-focused mindset are essential.

Qualifications

Experience in client success within a SaaS environment.
Ability to discuss industries, use cases, and workflows with clients.
Conversational understanding of APIs and integrations.
Experience using adoption data to drive structured outreach.
Comfort with renewals and sales exposure balanced with technical fluency.

Responsibilities

Monitor adoption data, usage trends, and engagement signals; translate into success plans.
Run data-triggered success plays around usage milestones, risk signals, and renewal timing.
Identify at-risk accounts and lead remediation or escalation.
Advise on product usage, configuration, integrations, and best practices post-deployment.
Partner with Account Managers and present health metrics in client reviews.