Client Success & Solutions Advisor

http:/www.ubertal.com; Newton (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Silicon Valley Bank seeks a Client Support Advisor to be the primary contact for troubleshooting and research for commercial banking clients. Responsibilities include handling client inquiries, collaborating with various teams, and providing feedback on products. The ideal candidate will have exceptional communication skills and experience in a client-facing role.

You will be responsible for supporting clients across a national portfolio and serve as a technical resource for new banking products, ensuring a high-quality client experience.

Qualifications

• Experience in communication with clients and business partners.
• Ability to navigate and respond to service-related inquiries.
• Familiarity with commercial banking products is a plus.

Responsibilities

• Serve as the primary contact for client inquiries and troubleshooting.
• Collaborate with cross-functional teams to enhance client experience.
• Develop and deliver training content for clients and internal partners.

Skills

Excellent oral and written communication skills

Technical troubleshooting

Client feedback management

Job description

Silicon Valley Bank seeks a Client Support Advisor to be the primary contact for troubleshooting and research for commercial banking clients. Responsibilities include handling client inquiries, collaborating with various teams, and providing feedback on products. The ideal candidate will have exceptional communication skills and experience in a client-facing role.

You will be responsible for supporting clients across a national portfolio and serve as a technical resource for new banking products, ensuring a high-quality client experience.