Client Success & Service Coordinator

Aramark; Groveport (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Full Health Benefits

401k

Vacation/PTO

Holiday Pay

College Tuition Assistance

Free Shift Meals

Job summary

Aramark is seeking a Customer Service Coordinator (CSC) for Union Supply Group to manage inbound client inquiries, resolve orders and service issues, and ensure accurate data in Salesforce. You will work with field roles to deliver a cohesive client experience and drive on-time delivery and satisfaction.

The role emphasizes proactive engagement, issues resolution, and collaboration across departments to protect revenue and customer loyalty.

Qualifications

• Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues.
• Ability to take initiative and demonstrate a sense of urgency
• 3-5 years of work experience preferred.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Detail oriented, ability to multi-task, with strong organizational skills are required

Responsibilities

• Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
• Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
• Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.
• Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.
• Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.
• Enable inter‑departmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
• Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
• Identify, manage, and carry out company service programs to ensure 100% process compliance.
• Alert management to service concerns not resolved in a timely and acceptable manner.

Job description

Aramark is seeking a Customer Service Coordinator (CSC) for Union Supply Group to manage inbound client inquiries, resolve orders and service issues, and ensure accurate data in Salesforce. You will work with field roles to deliver a cohesive client experience and drive on-time delivery and satisfaction.

The role emphasizes proactive engagement, issues resolution, and collaboration across departments to protect revenue and customer loyalty.