Client Success Representative (Remote)

DemandFactor; United States; Remote; USD 45,000 - 85,000; Full time

Job summary

An innovative firm is seeking a tech-savvy Customer Success Manager to enhance client relationships and ensure exceptional experiences. This role involves developing strong connections with clients, providing expert guidance on offerings, and collaborating with internal teams to deliver outstanding campaign results. The ideal candidate will be detail-oriented, possess excellent communication skills, and thrive in both team and independent settings. If you are passionate about customer success and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Manage account documentation, including reports and recommendations.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Organizational Skills

Team Collaboration

Education

Experience in Account Management or Customer Service

Tools

MS Office (Excel)

CRM Systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities And Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Software Development, Technology, Information and Internet, and IT Services and IT Consulting