Client Success Representative

CGS Federal (Contact Government Services); San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in government services is looking for a Client Success Representative in San Francisco. This role involves supporting client programs, managing candidate pipelines, and collaborating with Business Development to drive opportunities. The ideal candidate will possess strong communication skills and a good understanding of business processes.

Qualifications

• Experience in candidate sourcing and interviewing.
• Ability to maintain and enhance CRM and tracking systems.
• Understanding of government contracting processes.

Responsibilities

• Support Client Success department in program initiatives.
• Manage candidate pipeline and coordinate onboarding.
• Collaborate with Business Development for bid opportunities.

Skills

Excellent communication skills

General business sense

Technical communication methods

Job description

Contact Government Services is seeking a Client Success Representative to support our team.

The position requires knowledge and capabilities including general business sense, excellent communication skills, experience with various technical communication methods, and demonstrated experience in understanding and executing program initiative tasks. The main duties involve supporting the Client Success department in identifying new opportunities, recruitment for new contracts, assisting with existing client programs, and providing support to the Director of the Client Success team.

This role may include identifying new candidates for CGS prime and subcontractors, guiding candidates through security processes, and coordinating program kickoff and sustainment activities related to personnel and services. The Client Success Representative will collaborate with the Business Development department to identify and secure new bid opportunities to expand CGS's prime and subcontracting portfolio. The position may also support proposal phases and contribute hours to project operations as a billable resource. It is designed as a support role directly assisting the Director of the Client Success team.

Key duties include:

1. Maintaining the CRM by updating opportunity cards, assisting with pricing, sourcing candidates, conducting interviews, and submitting qualified candidates.
2. Reviewing and presenting candidates for client submission.
3. Managing a candidate pipeline to ensure pre-screens, interviews, and security clearances are completed for successful placements.
4. Updating and enhancing CGS Applicant Tracking Systems.
5. Creating and maintaining core documentation and systems.
6. Maintaining knowledge of government contracting.
7. Supporting client relationship management, including communication, opportunity development, and growth initiatives.
8. Creating organic growth with existing clients.
9. Participating in deal crafting and business strategy, including pricing and contract considerations.
10. Assisting in onboarding new clients from successful bids.
11. Supporting Business Development with pricing, market research, technical writing, and sourcing personnel throughout the business lifecycle.