Client Success Representative

CL ee3e274c dbf7 4704 97cc 31141ae84cfc; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Company is seeking a Client Success Representative to drive sales and deliver exceptional customer service while supporting revenue-generating activities. The role acts as a bridge between customers and field sales, ensuring smooth order processing and timely issue resolution.

Responsibilities include outbound calls, inbound support, and collaboration with teams to improve accuracy and automation in order management; knowledge of FDA and healthcare regulations is important.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple customers and orders accurately.
• Experience in outbound prospecting and inbound customer support.

Responsibilities

• Deliver sales and customer service while supporting revenue activities through outbound prospecting and inbound support.
• Act as liaison between customers and sales representatives to ensure accurate order fulfillment.
• Resolve customer issues promptly and maintain high satisfaction to support sales goals.
• Assist with order processing and integration efforts to improve automation and accuracy.

Skills

Customer relationship building

Communication skills

Detail-oriented

Sales support experience

Education

Associate degree

Bachelor's degree preferred

Tools

Salesforce

Dash

SYSPRO

Job description

Overview

The Client Success Representative is responsible for delivering sales and exceptional customer service while supporting revenue generating activities through outbound prospecting, inbound customer support, and order processing. This role serves as a critical liaison between customers and company sales representatives, ensuring efficient order fulfillment, timely issue resolution, and achievement of sales and commercial objectives.

Essential Functions

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is not a comprehensive listing of all functions and tasks performed by this position. It does not imply that this position performs all of the duties listed, nor does it necessarily list all possible duties that may be assigned.)

• Must be able to use typical office equipment including, but not limited to, telephone, fax machine, copier, and computer.
• May be required to lift items up to 25 pounds in weight
• Must be able to sit for extended periods of time at a desk.
• Must be able to travel as needed for conferences, training events, and other sales activities
• Must be able to set up and break down tradeshow displays
• Must be able to stand for extended periods of time at tradeshow events if needed

Knowledge, Skills, and Abilities

• Ability to build and maintain positive customer relationships
• Ability to manage detail-oriented tasks with efficiency and accuracy
• Strong verbal and written communication skills
• Drive quota attainment and achieve assigned individual and team goals.
• Achieve quarterly performance goals and learn to track progress using Salesforce, Dash and SYSPRO
• Build personal and team proficiency on Rhythmlink product lines including EEG, IONM, and EMG, PSG, and Sleep; articulate product features, benefits, and clinical value propositions
• Perform outbound sales calls to identify customer satisfaction, unmet needs, position key products or schedule in-person meetings with field sales reps.
• Position products during customer calls and facilitate product pricing discussions and orders.
• Support integration of GHX/EDI into order management systems to improve automation, efficiency, and order accuracy for customers.
• Ensure adherence to FDA and healthcare regulations and train team on compliance requirements
• Knowledge of order and inventory processes including tracking, shipping, invoicing, and communication
• Knowledge of Microsoft Office applications (primarily Outlook, Excel, Word)
• Ability to process and coordinate the activities of multiple customers
• Ability to maintain composure in potentially adverse situations with customers and others

Education, Training, and Experience

Two-year Associate’s degree in an accredited institution strongly preferred; Four-year degree preferred.