Client Success Representative

Family Resource Group, Inc; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Family Resource Group Inc. in Baton Rouge, LA is seeking a Client Success Representative to manage client relationships and deliver premium advertising results across FRG's six markets. You’ll serve as the primary liaison, coordinate campaigns, and ensure timely, high-quality work.

You’ll build trust with clients, conduct regular check-ins, and optimize campaigns based on feedback. Strong communication, organization, and CRM familiarity are essential, with a proactive, problem-solving mindset.

Qualifications

• Strong communication and interpersonal skills.
• Experience in client relationship management or account management.
• Excellent organizational and multitasking abilities with attention to detail and deadlines.
• Familiarity with CRM or project management tools is a plus.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and advocating for their needs.
• Conduct regular client check-ins to align goals and discuss campaign performance.
• Build and sustain long-term client relationships to foster loyalty.
• Oversee management, approval, and scheduling of print and digital advertising across six FRG markets.
• Ensure all advertising materials are accurate, approved, and published on time.
• Upload and manage digital ads (ROS) through websites.
• Keep client assets organized and current in Box for efficient collaboration with internal teams.
• Gather and analyze client feedback to drive improvement and retention.
• Identify risks to client satisfaction early and implement solutions.

Skills

Communication

Client relationships

Campaign coordination

CRM tools

Job description

Client Success Representative

Family Resource Group, Inc Baton Rouge, Louisiana, United States

About this position

About Family Resource Group, Inc

About Family Resource Group Inc.

At Family Resource Group Inc. (FRG) , we’re more than a publishing company- we’re a media, marketing, and technology company on a mission to make communities stronger and businesses more successful.

For more than 35 years, we’ve helped millions of families discover local resources, events, healthcare providers, schools, camps, and businesses through our trusted magazines, websites, digital platforms, events, and technology. Today, FRG publishes leading family-focused media brands across multiple markets while continuing to expand into new industries through strategic acquisitions and innovative technology.

Our purpose is simple:

• Inform, educate, and be a resource for the communities we serve.
• Make our advertisers wildly successful.

Everything we do supports one of those two goals.

Why Work at FRG?

We’re a company of builders, problem solvers, and people who love creating great things together. Whether you’re in sales, client success, production, editorial, marketing, technology, or operations, your work has a direct impact on the communities we serve and the clients who trust us.

We believe great people thrive when they have:

• Ownership and accountability
• The freedom to innovate
• Opportunities to learn and grow
• A collaborative team that genuinely enjoys working together
• Leaders who remove roadblocks instead of creating them

We move quickly, embrace change, and are constantly improving our products, processes, and ourselves.

Our Culture

Our culture is built around a few simple principles:

• Family First – Family comes before work, always.
• Take Ownership – We solve problems instead of waiting for someone else.
• Assume Positive Intent – We trust each other and communicate openly.
• Teamwork Wins – We succeed together.
• Client Success Matters – Our clients’ success is our success.
• Purposeful Work – We focus on work that creates real impact.
• Have Fun – Work should be challenging, rewarding, and enjoyable.

We’re serious about performance, but we don’t take ourselves too seriously.

FRG is an entrepreneurial company that continues to grow through innovation, acquisitions, and new technology. As we grow, our team grows with us.

Many of our leaders started in entirely different roles before earning opportunities to lead departments, launch new initiatives, and shape the future of the company.

If you’re someone who enjoys learning, taking initiative, and making a difference, you’ll find plenty of opportunities here.

Is FRG Right for You?

You’ll likely love working here if you:

• Enjoy solving problems.
• Communicate openly and professionally.
• Like moving fast and adapting to change.
• Care about your teammates.
• Want your work to make a real difference.

If you’re looking for a place where your ideas matter, your work has purpose, and your career can grow alongside an ambitious company, we’d love to meet you.

Join Family Resource Group Inc. and help us build something that makes a lasting impact—for families, businesses, and the communities we serve.

About the role

This is an on-site position-you’ll work closely with clients, account executives, and the design team to manage all deliverables and ensure timely, premium-quality advertising results. Your goal is to make sure our clients are not only satisfied but delighted with the service and results they receive.

What you'll do

Client Management & Relationship Building

Act as the primary point of contact for clients—responding to inquiries, addressing concerns, and serving as their advocate within the organization.

Conduct regular client check-ins to align goals, discuss campaign performance, and maintain strong partnerships.

Build and sustain long-term relationships that foster client trust and loyalty.

Advertising & Project Coordination

Oversee the management, approval, and scheduling of print and digital advertising across all six FRG markets.

Ensure all advertising materials are accurate, approved, and published on time.

Upload and manage digital ads (ROS) through websites, maintaining a smooth campaign workflow.

Keep client assets organized and current in Box for efficient collaboration with internal teams.

Performance & Retention

Gather and analyze client feedback to drive continuous improvement.

Identify risks to client satisfaction early and proactively implement solutions to ensure retention and success.

Qualifications

• Strong communication and interpersonal skills.
• Experience in client relationship management or account management.
• Excellent organizational and multitasking abilities with attention to detail and deadlines.
• Familiarity with CRM or project management tools is a plus.