Client Success & Quotation Specialist

ISCO Industries, Inc.; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

4% 401k match

Job summary

ISCO Industries, Inc. seeks a Client Service Representative to support ISCO projects and customers from opportunity through fulfillment, ensuring superior customer service and profitable outcomes.

As a family-owned piping solutions leader, ISCO emphasizes teamwork, growth, and leveraging leading-edge HDPE technology. A standard benefits package accompanies a 4% retirement match, with opportunities to engage in continuous learning and cross-department collaboration.

Qualifications

• Associate degree in sales, marketing, business or closely related field
• 2+ years’ experience in direct customer selling or similar role preferred
• Knowledge of product features, benefits and applications across ISCO products

Responsibilities

• Prepare and submit quotations with price, availability, terms and conditions
• Determine pricing strategy with Team Leader or management
• Determine sourcing strategies aligning customer needs with objectives
• Coordinate logistics and assist with execution
• Provide technical documents related to customer applications
• Follow up with customers to confirm receipt of quotes and gather feedback
• Negotiate price and availability with customers and vendors
• Process transactions to grow service, sales and gross profit within quality standards
• Use ISCO systems to process transactions and maintain data accuracy
• Act as liaison between customers, sales, support departments and vendors
• Maintain timely communication via phone, email, or approved tools
• Provide order/tracking/invoice information as requested
• Monitor commitments to customers to proactively handle changes or issues
• Participate in sales meetings and ongoing training
• Assist with general phone coverage as needed
• Ensure compliance with ISCO quality objectives and standards
• Perform other duties as assigned

Skills

Quotations

Pricing strategy

Sourcing strategy

CRM tool

Customer service

Negotiation

Vendor management

Logistics coordination

Education

Associate degree

Tools

CRM software

MS Excel

Job description

ISCO Industries, Inc. seeks a Client Service Representative to support ISCO projects and customers from opportunity through fulfillment, ensuring superior customer service and profitable outcomes.

As a family-owned piping solutions leader, ISCO emphasizes teamwork, growth, and leveraging leading-edge HDPE technology. A standard benefits package accompanies a 4% retirement match, with opportunities to engage in continuous learning and cross-department collaboration.