Client Services Representative

ISCO Industries, Inc.; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

4% 401k match

Job summary

ISCO Industries, Inc. seeks a Client Service Representative to support ISCO projects and customers from opportunity through fulfillment, ensuring superior customer service and profitable outcomes.

As a family-owned piping solutions leader, ISCO emphasizes teamwork, growth, and leveraging leading-edge HDPE technology. A standard benefits package accompanies a 4% retirement match, with opportunities to engage in continuous learning and cross-department collaboration.

Qualifications

• Associate degree in sales, marketing, business or closely related field
• 2+ years’ experience in direct customer selling or similar role preferred
• Knowledge of product features, benefits and applications across ISCO products

Responsibilities

• Prepare and submit quotations with price, availability, terms and conditions
• Determine pricing strategy with Team Leader or management
• Determine sourcing strategies aligning customer needs with objectives
• Coordinate logistics and assist with execution
• Provide technical documents related to customer applications
• Follow up with customers to confirm receipt of quotes and gather feedback
• Negotiate price and availability with customers and vendors
• Process transactions to grow service, sales and gross profit within quality standards
• Use ISCO systems to process transactions and maintain data accuracy
• Act as liaison between customers, sales, support departments and vendors
• Maintain timely communication via phone, email, or approved tools
• Provide order/tracking/invoice information as requested
• Monitor commitments to customers to proactively handle changes or issues
• Participate in sales meetings and ongoing training
• Assist with general phone coverage as needed
• Ensure compliance with ISCO quality objectives and standards
• Perform other duties as assigned

Skills

Quotations

Pricing strategy

Sourcing strategy

CRM tool

Customer service

Negotiation

Vendor management

Logistics coordination

Education

Associate degree

Tools

CRM software

MS Excel

Job description

Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 4% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO’s core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.

• Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
• Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
• Determine sourcing strategies which align customer needs with internal objectives
• Determine logistical requirements and alternatives and assist as needed with execution
• Prepare and/or provide technical documents in relation to customer application
• Follow up with customers to ensure quote has been received and ask for feedback.
• Negotiate price and availability with customers and vendors as needed
• Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
• Utilize ISCO business systems to process transactions to company standard
• Utilize approved Customer Resource Management (CRM) tool in daily activities
• Manage Projects
• Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
• Ensure appropriate actions are taken to ensure excellent customer experience
• Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
• Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
• Monitor commitments to customers to ensure changes and or problems are handled proactively
• Participate in Sales Meetings and continuous learning programs as required
• Assist with general phone coverage as needed
• Ensure compliance with ISCO’s Quality objectives and standards
• Perform other related duties as assigned

Minimum Qualifications for Consideration

• Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
• Experience: A minimum of 2 years’ experience in the direct customer selling process and techniques including closing sales is preferred, but not required
• Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Find out more about our Client Service Representative position and ISCO on our YouTube page.