Client Success & Programme Coordinator — US

1-800-Got-Junk of SE Florida; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance stipend

Job summary

Global Education Lab delivers Cambridge immersion programmes to a growing US audience of students, educators, and executives. The role focuses on delivering white-glove client success and programme coordination for US families, with remote work in US hours.

We seek 2–5 years’ experience in client success, admissions support, or program coordination, plus strong written communication for parent and administrator audiences. Remote-first with occasional travel to Cambridge.

Qualifications

• 2–5 years in client success, admissions support, or program coordination.
• Exceptional written and phone communication with parent/administrator audiences.
• Highly organized with strong multi-stakeholder follow-through.

Responsibilities

• You will be the American voice of GEL from enrolment through alumni.
• Guide enrolled US families through pre-departure: documentation, travel guidance, preparation webinars, expectation setting.
• Support institutional clients — schools and universities sending cohorts — with rosters, parent sessions, and administrative coordination.
• Handle US-hours enquiries and escalations with warmth and precision; coordinate resolutions with UK/India delivery teams.
• Maintain CRM records and produce client health reports.
• Support US BD with renewal groundwork and referral generation.

Job description

Client Success & Programme Coordinator — US

Just a heads up — The interview process for this role may include AI-based interviews.

Department

Customer Success

Experience

2-5 years

$55,000-$75,000/year

Skills

Client Success

Program Coordination

CRM Management

Stakeholder Management

Admissions Support

International Logistics

Reporting

Customer Support

Alumni Engagement

Job Description

Company Overview

Global Education Lab delivers Cambridge immersion programmes to a growing US audience of students, educators, and executives. American families and institutions expect white-glove communication — this role delivers it in their time zone.

About the Role

We are looking for a Client Success & Programme Coordinator to support US participants and institutional clients through their GEL journey, working remotely in US hours.

Experience in client success, enrollment support, or program coordination in education or premium services.

Familiarity with supporting families through international program logistics (travel, documentation, preparation).

Exposure to institutional account support (schools, universities).

Strong written communication for parent and administrator audiences.

Key Responsibilities

You will be the American voice of GEL from enrolment through alumni.

Guide enrolled US families through pre-departure: documentation, travel guidance, preparation webinars, expectation setting.

Support institutional clients — schools and universities sending cohorts — with rosters, parent sessions, and administrative coordination.

Handle US-hours enquiries and escalations with warmth and precision; coordinate resolutions with UK/India delivery teams.

Maintain CRM records and produce client health reports.

Support US BD with renewal groundwork and referral generation.

Skills and Qualifications

The ideal candidate makes every family feel personally looked after.

2–5 years in client success, admissions support, or program coordination.

Exceptional written and phone communication with parent/administrator audiences.

Highly organized with strong multi-stakeholder follow-through.

Preferred Qualifications

Study-abroad, summer program, or international education experience.

Experience working with distributed international teams.

Familiarity with safeguarding and minor-participant protocols.

Salary of $55,000–$75,000 based on experience.

Health insurance stipend.

Remote-first with occasional programme travel to Cambridge.