Client Success & Operations Specialist

Vosberg Wealth Management; Glendora (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Vosberg Wealth Management is seeking a Client Operations Specialist to support daily operations and ensure timely client-related tasks, paperwork, and account activity. You will collaborate with financial advisors, clients, custodians, insurance companies, and other third parties to implement and service financial plans.

The ideal candidate is highly organized, detail-oriented, proactive, and capable of creating efficient processes while delivering exceptional client service.

Qualifikationen

• 2+ years of experience in financial services, wealth management, financial planning, banking, or a related field.
• Strong organizational and time-management skills.
• Exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Ability to learn and effectively use CRM, financial planning, custodial, and other technology platforms.
• Professional demeanor and strong client-service orientation.
• Ability to work independently while also functioning as part of a team.

Aufgaben

• Assist with onboarding clients and the implementation of financial plans.
• Prepare and process client paperwork, applications, forms, transfers, distributions, and account maintenance requests.
• Coordinate account openings, transfers, rollovers, beneficiary changes, and other client service requests.
• Communicate with clients regarding outstanding information, paperwork, signatures, and required documentation.
• Monitor outstanding client requests and ensure they are completed in a timely manner.
• Serve as a point of contact for routine operational questions.
• Maintain accurate and organized client records.
• Follow up with clients, custodians, insurance companies, and other financial institutions as needed.
• Assist with new account setup and account maintenance.
• Coordinate ACAT and other account transfers.
• Assist with IRA rollovers, retirement account distributions, contributions, and required documentation.
• Process and track requests involving investment accounts and insurance products.
• Monitor transactions and follow up on outstanding items.
• Work with custodians and financial institutions to resolve operational issues.
• Maintain accurate records of account activity and documentation.
• Assist with processing life insurance and annuity applications and service requests.
• Track applications from submission through issue.
• Coordinate requirements such as signatures, forms, illustrations, and supporting documentation.
• Communicate with insurance carriers regarding outstanding requirements and case status.
• Maintain accurate records of policies and contracts.
• Prepare materials and documentation for client meetings.
• Assist advisors with meeting preparation and follow-up.
• Enter and update information in the firm's CRM and planning systems.
• Create and maintain client task lists and workflow items.
• Help ensure that recommendations made by advisors are properly implemented.
• Track outstanding action items following client meetings.
• Assist with special projects and administrative needs of the advisory team.
• Help maintain efficient operational procedures and workflows.
• Identify opportunities to improve processes and reduce errors.
• Maintain internal checklists and standard operating procedures.
• Assist with compliance-related administrative tasks and recordkeeping.
• Maintain confidentiality of client financial and personal information.
• Assist with reporting, data entry, document management, and other operational projects.

Kenntnisse

Organizational skills

Time-management

Attention to detail

Communication

multitasking

Microsoft Office

CRM proficiency

Independent worker

Team player

Ausbildung

Bachelor's degree preferred

Tools

Microsoft Office (Outlook, Word, Excel)

CRM software

Financial planning software

Custodial platforms

Jobbeschreibung

Vosberg Wealth Management is seeking a Client Operations Specialist to support daily operations and ensure timely client-related tasks, paperwork, and account activity. You will collaborate with financial advisors, clients, custodians, insurance companies, and other third parties to implement and service financial plans.

The ideal candidate is highly organized, detail-oriented, proactive, and capable of creating efficient processes while delivering exceptional client service.