Client Success & Operations Coordinator

Mercer; New York (NY); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Mercer in New York is seeking an early-career Business Support & Client Success Specialist to provide day-to-day support across participation activities, Client Success operations, and shared mailbox management.

This role emphasizes cross-functional coordination, timely responses to client inquiries, and efficient internal processes, with strong exposure to leadership and the potential for growth within a global consulting firm.

Qualifications

• Experience in business support, client support, operations, coordination, or similar roles.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and follow through consistently.
• Ability to coordinate effectively across teams and functions.
• Experience managing shared mailboxes, request intake, or similar coordination workflows.
• Ability to communicate professionally with clients and internal stakeholders.
• Comfort using Microsoft Office tools such as Outlook, Teams, Excel, and Word.

Responsibilities

• Support participation-related outreach, follow-up, and coordination activities during participation season.
• Assist with participation support needs across the team during peak periods.
• Respond to routine client participation questions and coordinate next steps with internal teams.
• Track participation activity, open items, and follow-up needs to help ensure timely resolution.
• Support escalations, status follow-up, and communications related to participation and client success matters.
• Help maintain organized processes that improve participation responsiveness and execution quality.
• Provide business support across team priorities, recurring processes, and operational needs.
• Help coordinate follow-up items, deadlines, and internal business requests.
• Support leaders and partners by helping organize work, maintain continuity, and reduce gaps in execution.
• Assist with tracking, documentation, and status management related to participation and Client Success work.
• Contribute to process improvements that strengthen coordination, consistency, and service delivery.

Skills

Organizational skills

Communication skills

Multi-tasking

Cross-functional coordination

Mailbox management experience

Tools

Microsoft Office (Outlook, Teams, Excel, Word)

Job description

Mercer in New York is seeking an early-career Business Support & Client Success Specialist to provide day-to-day support across participation activities, Client Success operations, and shared mailbox management.

This role emphasizes cross-functional coordination, timely responses to client inquiries, and efficient internal processes, with strong exposure to leadership and the potential for growth within a global consulting firm.