Client Success & Onboarding Specialist

Market Value

New York (NY)

On-site

USD 45,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Paid training

Supportive team environment

Competitive compensation

Job summary

Market Value Southwest is seeking a professional Client Services Associate to support day-to-day client communication and account needs. You will be the primary contact for clients, respond to questions, provide information about services, and coordinate with internal teams to ensure client needs are handled accurately.

The ideal candidate is personable, dependable, detail-oriented, and able to juggle multiple requests in a fast-paced environment.

Qualifications

Strong verbal and written communication skills.
Professional and client-focused demeanor.
Excellent organization and attention to detail.
Ability to manage multiple requests and priorities.
Comfortable learning CRM and account management systems.

Responsibilities

Serve as a point of contact for new and existing clients.
Respond to client questions and requests in a timely and professional manner.
Provide accurate information regarding products, services, accounts, and company processes.
Assist clients with routine account needs and service-related inquiries.
Coordinate meetings, appointments, and follow-up conversations.
Maintain regular communication with clients regarding outstanding requests.
Document client interactions, requests, and account activity.