Customer Success Manager

Motion Recruitment; Chicago (IL); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich digitale Medien sucht einen Customer Success Manager, der die Kundenbeziehungen pflegt und die Verkaufszyklen unterstützt. In dieser spannenden Rolle arbeiten Sie eng mit Kunden zusammen, um deren Bedürfnisse zu verstehen und maßgeschneiderte Lösungen anzubieten. Sie werden in einem dynamischen Umfeld tätig sein, in dem Ihre Fähigkeiten in der Datenanalyse und Medienplanung gefragt sind. Diese Position bietet Ihnen die Möglichkeit, Ihre Karriere in der digitalen Medienbranche voranzutreiben und wertvolle Erfahrungen zu sammeln, während Sie mit einem engagierten Team zusammenarbeiten, um herausragende Ergebnisse für unsere Kunden zu erzielen.

Qualifications

• Mindestens 3 Jahre Erfahrung in digitaler Medienplanung oder -einkauf.
• Starke Kenntnisse über Leistungskennzahlen und das Werbeökosystem.

Responsibilities

• Aufbau und Pflege von Kundenbeziehungen zur Bereitstellung hervorragenden Kundenservice.
• Verantwortlich für die RFP-Antwort und Medienplanung über alle Kanäle.

Skills

Kundenbeziehungsmanagement

Datenanalyse

Projektmanagement

Verkaufskompetenz

Präsentationsfähigkeiten

Kommunikationsfähigkeiten

Medienplanung

Detailorientierung

Education

Bachelor in Sales, Advertising, Marketing oder Business

Tools

Excel

PowerPoint

CRM-Systeme

Ad-Server

Job description

Our client, a large digital music, podcast, and video service, is looking to hire a Customer Success Manager to join their team on a HYBRID model in Chicago, IL or New York, NY!

In this role, you are responsible for supporting the sales cycle from RFP submission to wrap, with a focus on providing consultative client service. This role includes strategy and media planning, consultative selling, project management and data led storytelling.

*** This begins as a 3.5-month contract, with an opportunity to extend at any time

What You Will Be Doing

• Build deep client relationships to deliver outstanding customer service to advertisers and agency partners
• Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle
• Be responsible for the RFP response and media planning strategy across all buying channels
• Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
• Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes
• Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking
• Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives
• Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
• Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally)
• Serve as the product authority by educating clients and their agencies on new and existing products, as well as advising on standard processes and tailored campaign optimizations
• Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling
• Own the post-campaign analysis with takeaways and recommendations to drive repeat business
• Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
• Adhere to internal standard methodology guidelines, processes, and operating cadences

Required Skills & Experience

• You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
• You have a minimum of 3 years experience in digital media, planning and/or buying
• You have strong industry knowledge and a desire to grow within the digital media industry
• You have a strong understanding of advertising performance metrics and the advertising ecosystem
• You have a reputation of providing outstanding customer service
• You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
• You are able to craft impactful sales rationale stories by using data and research
• You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
• You work effectively with cross-functional teams and all levels of management (internally and externally)
• You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
• You possess strong presentation and communication skills
• You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

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