Client Success Manager - Product Centric

Steer Health; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

Steer Health is seeking a passionate Client Success Manager to champion their AI platform in healthcare. This role emphasizes client advocacy, understanding healthcare workflows, and driving technology adoption. The successful candidate will ensure clients maximize the benefits of their AI tools, enhance patient experiences, and collaborate closely with cross-functional teams.

Benefits

Health, Dental and Vision Insurance

Career growth opportunities

Qualifications

• Genuine excitement about AI's potential in healthcare.
• Fluency in discussing digital front doors, automation.
• Proven ability to listen to clinicians and advocate for solutions.

Responsibilities

• Master AI capabilities to educate and guide clients.
• Drive adoption and ensure clients realize ROI from AI tools.
• Troubleshoot integration challenges and translate insights into strategies.

Skills

Customer Empathy

Technical Aptitude

Adaptability

Problem Solving

Interpersonal Skills

Job description

Client Success Manager - Product Centric

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Client Success Manager - Product Centric

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About Steer Health & This Role

Steer Health is transforming healthcare delivery with cutting-edge AI-driven solutions. We're searching for a

About Steer Health & This Role

Steer Health is transforming healthcare delivery with cutting-edge AI-driven solutions. We're searching for a Client Success Manager who is passionate about both healthcare innovation and technology, operating at the crucial intersection where customer advocacy meets product expertise. This isn't just account management; it's about championing our AI platform, deeply understanding provider challenges, and driving solutions that tangibly improve patient experiences and operational efficiency.

We need someone naturally curious about complex healthcare workflows, resilient in driving technology adoption, and highly adaptable in a dynamic industry. You embrace technical details, enjoy collaborating closely with product and engineering teams, and believe that proactive customer success fuels digital transformation in healthcare. If you get excited about solving real-world provider, staff, and patient problems using AI and aren't afraid to dive into EHR integrations, you're the kind of person we want.

Key Responsibilities

• Platform Expertise & Advocacy: Master Steer Health's AI capabilities to effectively educate, inspire, and guide healthcare clients towards achieving measurable outcomes.
• Deep Client Understanding: Immerse yourself in provider workflows and operational pain points (e.g., patient access, scheduling, engagement, revenue cycle) to identify and advocate for product-driven solutions.
• Drive Adoption & Value Realization: Ensure clients maximize the value and ROI from Steer Health’s AI tools (e.g., chatbots, automation, analytics), reducing administrative burden and improving key metrics.
• Product Feedback Loop: Act as a critical bridge between client feedback and our Product/Engineering teams, ensuring real-world healthcare challenges directly inform our product roadmap.
• Technical Problem Solving: Troubleshoot integration challenges (EHRs, PM systems), analyze usage data and trends, and translate insights into actionable strategies for client success.
• Strategic Partnership Building: Develop trusted advisor relationships with client stakeholders, from C-suite leaders to IT teams and frontline staff, demonstrating the transformative potential of AI in their operations.
  
  

Requirements

Required Qualifications:

• Passion for Healthcare & Technology: Genuine excitement about AI's potential in healthcare and fluency in discussing concepts like digital front doors, automation, or revenue cycle management.
• Technical Aptitude & Curiosity: Comfortable discussing APIs, HL7, EHR/PM system integrations, and collaborating effectively with technical counterparts to find solutions.
• Customer Empathy & Advocacy: Proven ability to listen deeply to clinicians and administrators, understand their needs, and advocate for solutions that save time and improve care.
• Adaptability & Resilience: Thrive in ambiguous situations, navigate change effectively (e.g., evolving regulations, new technologies), and possess the grit to overcome obstacles.
• Collaborative & Communicative: Excellent interpersonal skills with the ability to work seamlessly across departments (Product, Engineering, Sales) to align customer needs with business objectives.
• [Optional: Add specific years of experience, e.g., 3+ years in a customer-facing role in SaaS or healthcare tech]
  
  

Preferred Qualifications

• Experience in healthcare SaaS, particularly with revenue cycle management (RCM) tools or patient engagement platforms.
• Direct familiarity with major EHRs (e.g., Epic, Cerner), CRM systems, or healthcare APIs/integration standards.
• Background in consulting, implementation, or technical account management within the healthcare technology sector.
  
  

Benefits

Health, Dental and Vision Insurance

Why Join Steer Health?

• Work at the forefront of AI innovation that is actively redefining patient and provider experiences.
• Own client outcomes and see your work directly impact healthcare efficiency, access, and quality.
• Collaborate daily with a talented team of engineers, AI specialists, and passionate healthcare leaders.
• Accelerate your career growth in the rapidly expanding field of AI-powered healthcare technology.
  
  

Ready to make a difference?

If you’re eager to champion AI in healthcare, solve complex problems alongside providers, and help shape the future of Steer Health’s product, we encourage you to apply!

Let’s transform healthcare together.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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