Client Success Manager New Remote - United States

EnergyHub, Inc.; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

EnergyHub is seeking a Client Success Manager to own the end-to-end client relationship, from launches to ongoing program success. You will collaborate with sales, product, engineering and marketing to maintain account health and drive growth for utility programs in the distributed energy space.

The role emphasizes strong communication, program management, and a deep understanding of demand management, distributed energy resources and the product offerings.

Qualifications

• Experience in renewable energy, utilities, grid services or adjacent industries preferred
• Excellent communication skills and ability to describe complex topics clearly
• Demonstrated success working directly with clients
• Project management experience with multitasking, deadlines and risk awareness
• Analytical, creative, curious mindset with comfort with numbers and spreadsheets
• Ability to build trust and outstanding client relationships
• Experience working in cross-functional teams
• BS or BA degree
• 3–5 years of professional experience in technology services or customer success; SaaS/enterprise preferred

Responsibilities

• Be a Client Success advocate: manage programs with device partners, clients and internal teams; ensure daily operations align with client goals
• Be a trusted advisor: balance internal objectives with client growth targets and drive renewals and expansions with Sales
• Be an effective communicator and storyteller: analyze and present results, facilitate meetings and convey technical data to stakeholders
• Be a product and service expert: develop knowledge of demand management, distributed energy resources, and program success drivers

Skills

Communication skills

Client management

Project management

Analytical mindset

Relationship building

SaaS/enterprise software experience

Education

BS or BA degree

Job description

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the real electrical grid supporting the normal lives of millions of real people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

Client Success Manager

EnergyHub’s Client Success team launches and operates best-in-class programs for utilities, helping them address grid challenges by engaging customers with connected devices. As a Client Success Manager, helping our clients achieve their goals is your mandate. You will own the client relationship end-to-end, including supporting the launch of our programs, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, product, engineering and marketing teams to maintain account health.

This is a highly visible, client facing role, ideal for someone who has a passion for working with clients and software products, enjoys solving complex challenges, and is curious about the energy distribution systems that power our daily lives. The successful candidate is a quick learner and self-starter, has the ability to communicate a variety of data driven messages to varying audiences, can build relationships effortlessly, is client-focused, and consistently achieves results.

What you’ll do

• Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization.
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges.
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams.

The ideal candidate will have

• Experience working in or with renewable energy, utilities, grid services or adjacent industries ( cleantech / greentech) preferred
• Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Good judgment in a business context
• Experience working with a team in a cross-functional environment
• Experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
• A BS or BA degree
• At least 3-5 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Nice to have

• Familiarity with EVs, batteries, connected devices, IOT, or building automation
• Familiarity with Virtual Power Plant (VPP) programs and initiatives
• Certifications in energy management, project management, program management

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

To learn more, visit energyhub.com.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact [e-mail].

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Base Salary Range

$85,000 - $115,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in EnergyHub’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A 'disabled veteran' is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.