Client Success Manager - Licensing & Projects

Wolters Kluwer; Clayton (MO); On-site; USD 34,300 - 57,400; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer in Clayton, Missouri, seeks a Customer Success Associate (CSA) to manage client relationships within the Account Services Department. This role involves acting as the primary contact for clients, ensuring their needs are met, and overseeing project fulfillment.

The ideal candidate will possess a Bachelor's degree, 1-2 years of customer service experience, and excellent organization and communication skills. The role offers a competitive salary and bonus eligibility, along with a variety of benefits.

Qualifications

• 1-2 years of customer service and/or licensing experience required.
• Ability to handle pressure and prioritize work.
• Exceptional attention to detail and accuracy.

Responsibilities

• Manage relationships and fulfillment for 5-150 clients.
• Provide status updates on ongoing projects.
• Handle 50-75 new emails daily.

Skills

Interpersonal skills

Organizational skills

Communication skills (verbal and written)

Project management skills

Ability to adapt to changing environments

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Adobe PDF

Job description

Wolters Kluwer in Clayton, Missouri, seeks a Customer Success Associate (CSA) to manage client relationships within the Account Services Department. This role involves acting as the primary contact for clients, ensuring their needs are met, and overseeing project fulfillment.

The ideal candidate will possess a Bachelor's degree, 1-2 years of customer service experience, and excellent organization and communication skills. The role offers a competitive salary and bonus eligibility, along with a variety of benefits.