Client Success Associate: Licensing & Compliance

Wolters Kluwer; Austin (TX); On-site; USD 40,000 - 67,550; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid parental leave

Vacation and sick time

Tuition assistance

Job summary

Wolters Kluwer Austin is seeking a Customer Success Associate to be the primary contact for clients and to support the Business Licensing team’s day-to-day operations. You will manage communications, coordinate licensing requests, maintain accurate records, and ensure timely processing of client work.

With licensing experience, you may prepare and manage license applications, research requirements, and interact with government agencies to help clients stay compliant.

Qualifications

• Excellent written and verbal communication for client interaction.
• Ability to manage multiple licensing requests accurately and on time.
• Experience with CRM systems and data entry best practices.
• Detail-oriented with strong organizational and administrative skills.
• Familiarity with licensing processes and regulatory requirements preferred.
• Comfort coordinating with government agencies and external partners.

Responsibilities

• Serve as a primary point of contact for client questions and requests via email and phone.
• Manage shared inboxes, prioritize communications, and ensure timely follow-up on client inquiries.
• Process and coordinate new licensing orders, renewals, and other service requests.
• Maintain accurate client records, documentation, and status updates within internal systems.
• Coordinate with internal departments to ensure timely completion of client requests.
• Monitor order progress and proactively communicate updates or outstanding requirements to clients.
• Perform general administrative support, including document management, reporting, and database maintenance.

Skills

Advanced communication

Problem-solving

Analytical skills

CRM proficiency

Customer advocacy

Cross-functional teamwork

Technical product knowledge

Job description

Wolters Kluwer Austin is seeking a Customer Success Associate to be the primary contact for clients and to support the Business Licensing team’s day-to-day operations. You will manage communications, coordinate licensing requests, maintain accurate records, and ensure timely processing of client work.

With licensing experience, you may prepare and manage license applications, research requirements, and interact with government agencies to help clients stay compliant.