Senior Customer Success Associate

Wolters Kluwer; Austin (TX); On-site; USD 40,000 - 67,550; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid parental leave

Vacation and sick time

Tuition assistance

Job summary

Wolters Kluwer Austin is seeking a Customer Success Associate to be the primary contact for clients and to support the Business Licensing team’s day-to-day operations. You will manage communications, coordinate licensing requests, maintain accurate records, and ensure timely processing of client work.

With licensing experience, you may prepare and manage license applications, research requirements, and interact with government agencies to help clients stay compliant.

Qualifications

• Excellent written and verbal communication for client interaction.
• Ability to manage multiple licensing requests accurately and on time.
• Experience with CRM systems and data entry best practices.
• Detail-oriented with strong organizational and administrative skills.
• Familiarity with licensing processes and regulatory requirements preferred.
• Comfort coordinating with government agencies and external partners.

Responsibilities

• Serve as a primary point of contact for client questions and requests via email and phone.
• Manage shared inboxes, prioritize communications, and ensure timely follow-up on client inquiries.
• Process and coordinate new licensing orders, renewals, and other service requests.
• Maintain accurate client records, documentation, and status updates within internal systems.
• Coordinate with internal departments to ensure timely completion of client requests.
• Monitor order progress and proactively communicate updates or outstanding requirements to clients.
• Perform general administrative support, including document management, reporting, and database maintenance.

Skills

Advanced communication

Problem-solving

Analytical skills

CRM proficiency

Customer advocacy

Cross-functional teamwork

Technical product knowledge

Job description

The Customer Success Associate serves as a primary point of contact for clients while supporting the day-to-day operations of the Business Licensing team. This role is responsible for delivering an exceptional client experience by managing customer communications, coordinating licensing requests, maintaining accurate records, and ensuring timely processing of client work.

Depending on experience, the Customer Success Associate may also prepare and manage business license applications, research licensing requirements, and work directly with government agencies to help clients maintain compliance. This position is ideal for someone who enjoys balancing customer service, administrative support, and operational responsibilities in a fast-paced, detail-oriented environment.

Key Responsibilities

• Serve as a primary point of contact for client questions and requests via email and phone.
• Manage shared inboxes, prioritize communications, and ensure timely follow-up on client inquiries.
• Process and coordinate new licensing orders, renewals, and other service requests.
• Maintain accurate client records, documentation, and status updates within internal systems.
• Coordinate with internal departments to ensure timely completion of client requests.
• Monitor order progress and proactively communicate updates or outstanding requirements to clients.
• Perform general administrative support, including document management, reporting, and database maintenance.

For candidates with licensing experience, responsibilities may also include

• Prepare, submit, and track business license applications and renewals.
• Research federal, state, and local licensing requirements.
• Communicate directly with government agencies regarding application status, requirements, and payment requests.
• Identify licensing requirements and assist with resolving filing issues or deficiencies.
• Maintain knowledge of licensing regulations and internal filing procedures to support compliance and client success.

Skills

• Advanced Communication: High-level verbal and written communication skills.
• Specialized Problem-Solving: Ability to address and resolve more complex issues.
• Advanced Analytical Skills: Strong ability to interpret and act on customer data.
• Deep Technical Proficiency: In-depth knowledge of company products/services.
• Advanced CRM Management: Proficient and effective use of CRM systems.
• Customer Advocacy: Strong focus on representing customer needs within the company.
• Cross-Functional Collaboration: Effective teamwork across different departments.

Compensation

$40,000.00 - $67,550.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Aff… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.