Client Success Manager (Legal Operations)

Mosaic Legal Ops; United States; On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Commission on billable hours

Job summary

Mosaic Legal Ops is seeking a Client Success Manager to partner with corporate legal departments to improve their legal operations through technology, process improvement, and strategic support. You'll build lasting client relationships, administer legal operations platforms, analyze data, and provide recommendations that help clients work more efficiently.

No legal experience is required. We're looking for someone who enjoys solving problems, working with clients, and making a measurable

Qualifications

• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Experience with Microsoft Excel preferred.
• Customer service, account management, or client-facing experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• No legal experience required.
• Ability to work 9am-5pm Central Time.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build strong client relationships through regular communication.
• Administer Matter Management, eBilling, and other legal operations platforms.
• Review invoices and support billing workflows.
• Create reports and analyze data using Microsoft Excel, including pivot tables.
• Identify opportunities to improve client processes and operational efficiency.
• Provide training, troubleshooting, and system support.
• Collaborate with internal teams on client projects and process improvements.
• Manage multiple client accounts while delivering exceptional customer service.

Skills

Communication

Relationship building

Organizational skills

Problem solving

Customer service

Tools

Microsoft Excel

Job description

As a Client Success Manager, you'll partner with corporate legal departments to help improve their legal operations through technology, process improvement, and strategic support. You'll build lasting client relationships, administer legal operations platforms, analyze data, and provide recommendations that help clients work more efficiently.

No legal experience is required. We're looking for someone who enjoys solving problems, working with clients, and making a measurable impact.

In addition to a competitive hourly wage, this position includes a monthly commission based on billable hours.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build strong client relationships through regular communication.
• Administer Matter Management, eBilling, and other legal operations platforms.
• Review invoices and support billing workflows.
• Create reports and analyze data using Microsoft Excel, including pivot tables.
• Identify opportunities to improve client processes and operational efficiency.
• Provide training, troubleshooting, and system support.
• Collaborate with internal teams on client projects and process improvements.
• Manage multiple client accounts while delivering exceptional customer service.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Experience with Microsoft Excel preferred.
• Customer service, account management, or client-facing experience preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• No legal experience required.
• Ability to work 9am-5pm Central Time.

Why Mosaic?

For over 20 years, Mosaic has partnered with corporate legal departments to improve efficiency, streamline operations, and deliver measurable results. We believe our success comes from building trusted relationships and helping clients achieve their goals.

Join a collaborative team where you'll develop expertise in Legal Operations while making a meaningful impact for our clients.