Client Success Manager – Healthcare Partnerships

Evolent; Oregon; Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Comprehensive benefits

Job summary

Evolent, based in Oregon, seeks an Account Manager to work directly with one of our largest clients, overseeing relationship management, data analysis, and reporting. You will develop agendas, materials, and action plans to drive growth and satisfaction.

The role requires 25% travel, strong communication, and the ability to coordinate with internal teams and SMEs to deliver value-based outcomes and ensure SLA compliance.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2 years of Account Management healthcare experience.
• Ability to travel approximately 25%.
• Public speaking and strong written and verbal communication.
• Ability to build relationships with internal and external stakeholders.

Responsibilities

• Support an assigned book of business to achieve objectives.
• Pull and analyze data to support client needs and identify trends.
• Create and deliver regular and ad hoc reporting including dashboards.
• Prepare for client JOC meetings with data-driven agendas.
• Manage client end-to-end resolution and ensure satisfaction.
• Lead meetings with client and SMEs.
• Develop monthly, quarterly, and annual client reporting.
• Monitor performance against SLA.
• Track client projects to agreed specifications.
• Review client deliverables before distribution.

Skills

Public speaking

Oral and written communication

Emotional intelligence

Relationship building

Team player

Problem solving

Self motivated

Time management

Adaptability

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Evolent, based in Oregon, seeks an Account Manager to work directly with one of our largest clients, overseeing relationship management, data analysis, and reporting. You will develop agendas, materials, and action plans to drive growth and satisfaction.

The role requires 25% travel, strong communication, and the ability to coordinate with internal teams and SMEs to deliver value-based outcomes and ensure SLA compliance.