Client Success Manager (GBS HR)

Gartner; Fort Myers (FL); On-site; USD 70,000 - 101,000; Full time

Benefits offered by this job

Generous PTO

401(k) match up to $7,200 per year

Opportunity to purchase company stock at a discount

Job summary

Gartner is seeking a dedicated professional to develop and manage relationships with clients, including senior executives across various industries. This role emphasizes strong customer service and communication skills, with a focus on client retention and value.

Ideal candidates will have over 3 years of relevant experience and a preferred Bachelor's degree. Compensation includes a salary range of $70,000 to $101,000 along with generous benefits including PTO and a 401(k) match.

Qualifications

• 3+ years relevant professional and/or internship experience.
• Strong skills in customer service and communication.

Responsibilities

• Build and manage relationships with existing clients.
• Engage with clients virtually to understand their business priorities.
• Onboard new clients introducing their purchased Gartner services.

Skills

Customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree preferred

Job description

What you will do:

• Build, develop and manage relationships with existing clients ranging from senior C‑level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Onboard new clients introducing their purchased Gartner services and capabilities
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

• 3+ years relevant professional and/or internship experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor's degree preferred

Compensation and Benefits

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 70,000 USD - 101,000 USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. We also offer market‑leading benefit programs including generous PTO, a 401(k) match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Equal Opportunity Employers

Gartner is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].