Client Success Associate (French Speaking)

Gartner; Fort Myers (FL); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Generous paid time off policy

401(k) matching up to $7,200 per year

Medical, Dental & Vision Plans

Employee Assistance Program (EAP)

Charity match program

Job summary

Gartner is seeking a professional to build and manage relationships with various clients including C-level executives. The role involves facilitating client engagement, communicating the value of Gartner services, and maximizing client satisfaction.

The ideal candidate should have at least 6 months of relevant experience, strong communication skills, and a passion for client success. The position offers a competitive salary ranging from $53,000 to $77,000, alongside various benefits including paid time off and a 401(k) matching program.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.

Responsibilities

• Build and manage relationships with senior C-level clients.
• Introduce Gartner services to new clients.
• Facilitate client calls and recommend action programs.
• Collaborate with internal partners to maximize client value.
• Conduct regular reviews of client business performance.

Skills

Client relationship management

Communication skills

Collaboration

Critical thinking

Prioritization

Influencing skills

Education

Bachelor's degree preferred

Job description

What you will do

• Build, develop and manage relationships with a variety of clients ranging from senior C‑levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

What you will need

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor's degree preferred.

What you will get

• Competitive salary (estimated base 53,000 USD – 77,000 USD), with annual bonus plan or role‑based uncapped sales incentive plan.
• Generous paid time off policy, 401(k) matching up to $7,200 per year, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP).
• Charity match program and opportunity to purchase company stock at a discount.
• Collaborative, team‑oriented culture that embraces diversity and offers unlimited professional development and growth opportunities.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 53,000 USD - 77,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is a committed Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request reasonable accommodations if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.