Client Success Manager for Insurance Tech Growth

FMG; Oregon; Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Holiday schedule

Paid time off

Medical insurance

Dental & Vision

HSA contributions

FSA options

401(k) matching

On Demand Pay

Internet & Gym Reimbursement

Equipment provided

Job summary

FMG is seeking a highly motivated Client Success Manager to enhance the client experience through proactive engagement and ongoing support. The role focuses on liaison between clients and internal teams, staying current with market trends and leveraging client feedback to identify growth opportunities.

Compensation is $50,500 per year, with comprehensive benefits and a culture that values collaboration, growth, and work-life balance.

Qualifications

• Proven experience in a client success or customer support role, preferably within the insurance or technology industry.
• Strong communication and interpersonal skills.
• Ability to juggle multiple priorities with grace.
• Self-motivated and able to work independently.

Responsibilities

• Coordinate a multi-touch outreach program with monthly client touchpoints.
• Explain platform capabilities and adoption of new features after launch.
• Liaise between clients and internal teams for proactive success.
• Stay updated on market demands and relay feedback for product improvements.
• Drive continuous process and workflow enhancements.
• Provide personalized support and resources to exceed expectations.
• Become a product expert and share best practices with clients.

Skills

Client success

Customer support

Communication

Relationship building

Problem solving

Team player

Independent work

Creative thinking

Tools

Google G Suite

Slack

Job description

FMG is seeking a highly motivated Client Success Manager to enhance the client experience through proactive engagement and ongoing support. The role focuses on liaison between clients and internal teams, staying current with market trends and leveraging client feedback to identify growth opportunities.

Compensation is $50,500 per year, with comprehensive benefits and a culture that values collaboration, growth, and work-life balance.