Client Success Manager - Charlotte, NC

MH Medical of Kansas PA; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading healthcare provider seeks a Client Success Manager responsible for building and maintaining strong relationships with clients. The ideal candidate will leverage data to improve client engagement and will have a background in healthcare operations along with exceptional interpersonal skills. This role involves directly managing client relationships, ensuring they are satisfied with the services provided, and identifying opportunities for growth.

Qualifications

• 5+ years of healthcare operations or account/client management experience.
• Ability to influence others and work cross-functionally.
• Proficiency in Salesforce and Microsoft Office.

Responsibilities

• Develop and maintain client partnerships.
• Manage contractual requirements and renew clients.
• Coordinate with internal teams to improve client engagement.

Skills

Presentation skills

Communication skills

Project management

Account management

Analytical skills

Relationship building

Education

Bachelor’s degree in Business or Healthcare Administration

Tools

Salesforce

Microsoft Office

Job description

Client Success Manager - Charlotte, NC page is loaded

Client Success Manager - Charlotte, NC

Apply locations Remote time type Full time posted on Posted 3 Days Ago job requisition id JR105379

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

Location Requirement: Candidate must reside in the Charlotte, NC metro area.

ABOUT THE JOB

The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee population. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop a deep understanding and interest of population health and health care utilization data with the ability to articulate results - leveraging data to tell a story (relate and interpret data).
• Participates in new health center implementations planning and launch alongside the Sales team, Regional Operational Manager and Implementation Team.
• Manage contractual requirements including renewal terms and successful renew clients at targeted escalation. Prioritize low margin clients for improvements in revenue and expense management.
• Identify and target revenue growth opportunities with existing clients including new health centers, products, and services.
• Help define and leverage the “coverage model” for assigned clients.
• Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services.
• Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.
• Responsible for partnering with Regional Operational Managers on ways to drive client engagement, achieve performance guarantees and open communication with clinical staff.
• In collaboration with Operational & Clinical leadership, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership.Proactively monitor and manage Performance Guarantees to manage payout.
• Salesforce documentation and reporting.
• Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested.
• Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.
• May serve as the lead point of contact for all customer needs/request.
• Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client.

QUALIFICATIONS

Bachelor’s degree in Business or Healthcare Administration and 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience.;

DESIRED ATTRIBUTES

• Experienced in developing and delivering presentations
• Possesses a high energy personal style and aptitude for process-oriented thinking
• Possesses strong oral and written communication skills
• Ability to build, foster, and maintain positive professional relationships
• Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks
• Willingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainable
• Understands and advocates for process improvement and adherence
• Ability to perform services for the client with tenacious follow up
• Strong project management, account portfolio planning and prioritization
• Proficiency in use of Microsoft Office and CRM products (Salesforce experience preferred)
• Willingness to travel up to 50%

Pay Range: $80,000 - $110,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.