Client Success Manager — Build Relationships & Growth

Jimerson Birr; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Jimerson Birr in Jacksonville, FL seeks a Client Success Specialist to own the client experience across its book of business, ensuring clients realize value and growth. You’ll manage relationships, monitor status, and coordinate with Marketing and Sales to surface opportunities.

You’ll conduct proactive outreach, execute timely check-ins, and translate client needs into actions for the right team. This role rewards curiosity, discipline, and an ability to work independently within a

Qualifications

• 2+ years of experience in client success, account management, retention, or relationship-focused marketing or sales, ideally in professional services or B2B.
• Comfortable with CRM and campaign/pipeline tools (Salesforce, or comparable platforms preferred).
• Strong written and verbal communication skills, with the professionalism to represent the firm to established clients.
• Sound judgment for identifying and qualifying genuine opportunities.
• Bachelor’s degree preferred, but not required with equivalent experience.

Responsibilities

• Own and prioritize a portfolio of client relationships, keeping records current and reflective of where each relationship stands.
• Run a consistent cadence of client touchpoints that reinforce value and keep the firm top of mind.
• Serve as a trusted point of contact for clients, coordinating internally with attorneys and firm staff as needed.
• Design and refine client engagement initiatives in collaboration with Marketing.
• Identify genuine opportunities within your portfolio and hand them off to the appropriate team with full context.

Skills

Client relationships

Account management

Communication

CRM

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Jimerson Birr in Jacksonville, FL seeks a Client Success Specialist to own the client experience across its book of business, ensuring clients realize value and growth. You’ll manage relationships, monitor status, and coordinate with Marketing and Sales to surface opportunities.

You’ll conduct proactive outreach, execute timely check-ins, and translate client needs into actions for the right team. This role rewards curiosity, discipline, and an ability to work independently within a