Client Success Partner — Grow Relationships & Impact

Jimerson Birr, P.A.; Jacksonville (FL); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

Jimerson Birr, P.A. in Jacksonville, FL is seeking a Client Success Specialist who will own the client experience across our book of business, ensuring clients feel the value of the relationship and identifying opportunities for growth.

You will manage relationships, coordinate internally with attorneys and firm staff, design client engagement initiatives with Marketing, and partner with Sales to advance qualified opportunities, all within an ownership-focused, results-driven culture.

Qualifications

• 2+ years of experience in client success, account management, retention, or relationship-focused marketing or sales, ideally in professional services or B2B.
• Comfortable with CRM and campaign/pipeline tools (Salesforce, or comparable platforms preferred).
• Strong written and verbal communication skills, with the professionalism to represent the firm to established clients.
• Sound judgment for identifying and qualifying genuine opportunities.
• Bachelor's degree preferred, but not required with equivalent experience.

Responsabilités

• Own and prioritize a portfolio of client relationships, keeping records current, organized, and reflective of where each relationship stands.
• Run a consistent, planned cadence of client touchpoints that reinforces the value of the relationship and keeps the firm top of mind.
• Serve as a trusted, professional point of contact for clients, coordinating internally with attorneys and firm staff as needed.
• Design and refine client engagement initiatives, coordinating with Marketing on content and any required clearances.
• Identify genuine opportunities within your portfolio, qualify them thoughtfully, and hand them off to the appropriate team with full context.
• Partner with Sales and business development to move qualified opportunities forward.
• Track engagement activity and outcomes, and share what you learn back with Service, Sales, and Marketing.

Connaissances

Client relationship management

CRM systems

Communication skills

Formation

Bachelor's degree preferred

Outils

Salesforce

Description du poste

Jimerson Birr, P.A. in Jacksonville, FL is seeking a Client Success Specialist who will own the client experience across our book of business, ensuring clients feel the value of the relationship and identifying opportunities for growth.

You will manage relationships, coordinate internally with attorneys and firm staff, design client engagement initiatives with Marketing, and partner with Sales to advance qualified opportunities, all within an ownership-focused, results-driven culture.