Client Success Manager (Automotive Marketing)

Fountain Forward; Town of Texas (WI); Remote; USD 84,000 - 120,000; Full time

Job summary

Fountain Forward is seeking a Client Success Manager specializing in automotive marketing. This role requires managing client relationships, overseeing marketing strategies, and ensuring client satisfaction. Ideal candidates will have experience in the automotive industry and a strong background in marketing and client management.

Benefits

Remote-First Culture

Flexible Schedule

Unlimited Paid Time Off

Parental Leave

Health Coverage

401(k) with employer match

Growth Opportunities

Professional Development

Performance Bonuses

Referral Program

Qualifications

• Minimum of 3 years in marketing/digital advertising and client management.
• Experience in the automotive industry.
• Proven project management skills.

Responsibilities

• Manage 20-25 clients, serving as the main contact for communication and project oversight.
• Oversee daily implementation of marketing strategies and gather feedback.
• Resolve discrepancies between client expectations and deliverables.

Skills

Project Management

Client Management

Marketing

Communication

Job description

Client Success Manager (Automotive Marketing)

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WHO ARE WE? FOUNTAIN FORWARD

We are a hyper-motivated crew of internet marketing experts based in Houston, Texas. We're on a mission to provide profitable data-driven marketing solutions, primarily for the automotive industry.

We love working together to persuade people to do business with our clients and to do it more often. Seeing our clients succeed and collaborating to achieve their goals motivates us every day.

JOB SUMMARY

Fountain Forward Client Success Managers act as communication and problem-solving liaisons between clients and our team. You represent Fountain Forward’s values, culture, and marketing expertise to clients. Your responsibilities include handling daily client interactions, managing projects, maintaining client retention, reviewing progress, offering recommendations, and resolving issues. We aim to be more than a vendor — we are trusted partners in marketing and business growth. You should excel at listening, qualifying client needs, and guiding them effectively, even if that means saying “no”.

WHAT YOU’LL DO:

• Manage 20-25 clients, serving as the main contact for communication and project oversight.
• Meet with clients monthly to discuss marketing needs and build relationships through expectation setting and guidance.
• Manage the entire client lifecycle, including onboarding, launches, check-ins, and offboarding.
• Oversee daily implementation of marketing strategies and gather feedback for continuous improvement.
• Maintain ongoing contact during all marketing phases, ensuring client needs are met and expectations managed.
• Collaborate with clients and internal teams to refine marketing strategies.
• Provide weekly updates and monthly reports on key performance indicators and projects.
• Resolve discrepancies between client expectations and deliverables.
• Address complaints and issues to ensure client satisfaction and protect our reputation.
• Coordinate with internal teams to create campaigns aligned with client briefs and budgets, briefing creative teams and ensuring deadlines are met.

REQUIRED SKILLS

• Experience in the automotive industry.
• Background in roles such as Internet Administrator, CRM Administrator, Internet Sales Manager, BDC Manager, or Director, with experience in marketing, web administration, CRM, lead management, or inventory management.
• Minimum of 3 years in marketing/digital advertising and client management, with a desire to learn more.
• Proven project management skills with a focus on quality control.

ADDITIONAL INFORMATION

HOW WE WORK

• Remote work with flexibility and accountability.
• Autonomy and ownership of results.
• Helping clients succeed, assisting prospects, and supporting team growth.

THE PERKS!

• Remote-First Culture: Work from anywhere.
• Flexible Schedule: Customize your work hours.
• Unlimited Paid Time Off: Vacation and sick days with approval.
• Parental Leave: Support for new parents.
• Health Coverage: Comprehensive insurance.
• 401(k): Retirement plan with employer match after 6 months.
• Growth Opportunities: Rapid company expansion and upward mobility.
• Professional Development: Training in marketing and leadership.
• Impact: Help dealerships and small businesses thrive.
• Coaching: Ongoing feedback and support.
• Performance Bonuses: Quarterly bonuses based on performance.
• Referral Program: Rewards for referring talent and clients.

Salary Range: $84,000 - $120,000 annually.

Seniority level

• Mid-Senior level

Employment type

• Full-time
• Industry: Advertising Services