Client Success Manager, Agency, Travel & Sports

Freddie Mac; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

Join a leading marketing technology company as a Client Success Manager, where you'll support clients in their journey with Zartico's innovative solutions. This role involves managing client accounts, leading onboarding processes, and utilizing data analytics to enhance client engagement. Ideal candidates will have extensive experience in account management and a passion for building strong client relationships.

Benefits

Work from Anywhere

Unlimited PTO

Health, Vision and Dental with full subsidy for employee-only premiums

401(K) plan

Annual All-Company Meeting

11 Paid company holidays

Winter Break (Dec 24th - Jan 1)

Qualifications

• 7+ years in Account Management.
• Agency and/or SaaS experience preferred.
• Ability to translate data into business strategy.

Responsibilities

• Manage multiple client accounts and guide their experience.
• Lead onboarding meetings and support clients throughout their journey.
• Document best practices and maintain internal resources.

Skills

Communication

Relationship Management

Data Analytics

Problem Solving

Education

BA/BS in tourism & hospitality, business management or marketing

Tools

GSuite

Project Management Software

Job description

Client Success Manager, Agency, Travel & Sports

Meet Zartico, the world's only Destination Operating System.

Today is the start of something new. Welcome to Zartico. If you want to be an integral part of a group of people who enjoy solving hard problems, embrace change, and love creating better communities for our clients, then keep reading.

Job Highlights

You will join the Marketing Performance group as a CSM and will be responsible for supporting our clients' day-to-day account management for both traditional and agency clients. You will work in lockstep with our core Client Success Team. You'll be involved in all aspects of account service and our client journey, from onboarding throughout the contract as the main contact and liaison between the Client and the Zartico product. You'll help educate our clients through best practices, data literacy, and situational opportunities specific to them. The ideal candidate lives in the Salt Lake City, Utah area.

What You'll Do:

• Manage multiple clients to maintain engagement and guide their Zartico experience pre, during, and post-onboarding.
• Monthly connection with clients to provide valuable content or receive feedback. Must have pointed questions to encourage conversation driven from the Client Success Plan.
• Lead onboarding meetings to build rapport and define the Client Success Manager is their Zartico point person with questions after implementation.
• Participate as an integral part of the onboarding process for new clients and stay with the Client through their full contract cycle.
• Support clients by providing full-cycle service as part of the Client Journey.
• Serve as a marketing and media SME to help support the product enhancements.
• Encourage clients to engage with Social Media, Community, and other training opportunities to build community and confidence in their ZDOS abilities.
• Facilitate and support lunch and learns alongside our core agency team.
• Schedule agency-specific check-ins for adoption.
• Find a solution and provide follow-up for any questions or concerns that arise during connection meetings or received through email within a 24 hour response time.
• Elevate major concerns and issues to department leads.

• Lead hands-on-keyboard understanding of the Zartico Products.
• Complete insight requests from the Client through our internal process.
• Zartico Product delivery Quality Control oversight.
• Assist with Support redirection and ticket follow-up internally and externally when needed.
• Document best practices and keep the internal WiKi up to date.

Primary Technologies Required:

• Comprehensive understanding of data analytics in marketing and management.
• Proficient with standard office productivity tools including GSuite, pivot tables, sheets, XLS, project management software, etc.

Experience and Mindset Needed:

• 7+ Years working in Account Management
• Excellent communication and relationship skills
• Agency experience and/or SaaS Account Management Experience
• BA/BS in tourism & hospitality, business management or marketing field.
• Exemplary presentation skills and relationship skills both in person and in virtual settings.
• A successful history of understanding data, building insights, and connecting data to business strategy.
• Passion for asking strategic questions to find the path to understanding.
• Ability to use data-led insights to create a compelling storyline.
• Quick learner and ability to work in a fast-paced environment - we face new challenges every day. Be nimble and pivot quickly.
• Willingness to be hands-on in the execution of support needs for the client.
• Must have the ability to follow steps and processes of internal SOPs for routing Client needs to collaborative departments.

Compensation for this role: Range of $85,000 - $95,000 based on experience.

Why Zartico?Zartico is an emerging marketing technology company that applies advanced data science and proprietary technology to deliver innovative marketing performance solutions to the travel and entertainment industries. By transforming complex data into actionable insights, Zartico illuminates the hidden patterns of people and places, empowering marketers to identify and engage their ideal customers at the optimal time, optimize marketing tactics to maximize effectiveness and efficiency, and communicate real-world impact.

At Zartico, we're proud to be recognized for our leadership in supporting women in the workplace. In 2025, we were honored as one of Utah's 100 Companies Championing Women by the Utah Governor's Office of Economic Opportunity and named to the prestigious Shatter List by the Women's Tech Council. Our leadership reflects our values-our CEO was named a 2025 Enterprising Woman of the Year, and our COO was recognized among the Top 50 Women Leaders in Utah. Join a team where inclusion, innovation, and impact are at the core of everything we do.

Zartico Benefits & Perks: Work from Anywhere organization which provides flexibility for work and personal life
Annual All-Company Meeting in Salt Lake CIty
Health, Vision and Dental w/full subsidy for employee-only premiums
HSA & FSA options available.
Unlimited PTO (after 3 months of employment)
11 Paid company holidays
Winter Break (Dec 24th - Jan 1)
401(K) plan