Client Success Manager (ASC – Revenue Cycle Management)

Calpion/Plutus Health; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Plutus Health Inc. in Dallas, TX is seeking a Client Success Manager – ASC to lead and grow relationships with ambulatory surgery center clients, ensuring successful delivery of revenue cycle management services from onboarding through ongoing engagement.

The ideal candidate will possess deep ASC billing knowledge (CPT/HCPCS), payer guidelines, and proficiency in CMS requirements, with a track record of collaborating with onshore and offshore teams to optimize revenue and client satisfaction.

Qualifications

• Bachelor’s degree in a related field or equivalent experience
• 5–7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
• Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with U.S. healthcare providers and payer systems

Responsibilities

• Act as the primary point of contact for ASC clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
• Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within ASC RCM workflows
• Support business development by providing insights on ASC client needs and market trends
• Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
• Travel as required based on client and business needs

Skills

ASC RCM

CPT/HCPCS coding

Payer contracts

Client relationship

Analytical thinking

Multi-client management

Communication skills

Education

Bachelor’s degree or equivalent

Job description

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.

Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.

Job Description

The Client Success Manager – ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.

RESPONSIBILITIES:

• Act as the primary point of contact for ASC clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
• Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within ASC RCM workflows
• Support business development by providing insights on ASC client needs and market trends
• Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
• Travel as required based on client and business needs

IDEAL SKILLS WE ARE SEEKING:

• Strong expertise in ASC / Outpatient Surgery RCM processes
• In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
• Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
• Excellent client relationship and stakeholder management skills
• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
• Proven ability to manage multiple clients and projects simultaneously
• Excellent communication, presentation, and interpersonal skills
• Experience working with offshore delivery teams
• Self-driven, detail-oriented, and highly organized

REQUIRED QUALIFICATION

• Bachelor’s degree in a related field or equivalent experience
• 5–7 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
• Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with U.S. healthcare providers and payer systems