Manager, Accounts Receivable - Healthcare Revenue Cycle

nimble solutions; Chesterfield (MO); Hybrid; USD 85,000 - 115,000; Full time

Job summary

nimble solutions is seeking a Manager, Accounts Receivable to lead a POD of 5–15 with onshore and offshore coordination. The role focuses on driving revenue cycle management excellence for ASC and surgical clients, with a track record of improving processes and staff development.

You will partner with leadership to meet KPIs, analyze denial trends, and ensure accurate client deliverables while maintaining high client satisfaction. Travel to clients may be required.

Qualifications

• Minimum of 3 years in medical A/R with supervisory experience.
• Strong analytic skills and experience leading process improvement projects.
• Advanced knowledge of Medicare, Medicaid, private insurance, and related policies.
• Experience creating and delivering client-facing content and presentations.

Responsibilities

• Oversee a Line of Business (ASC) and lead a POD team of 5–15, onshore with offshore partners.
• Develop onboarding/training framework for A/R team members and drive its execution.
• Mentor underperforming staff and monitor KPIs; conduct 1:1s and team meetings.
• Analyze reports with analytics team to optimize efficiency and address payer issues.
• Serve as a primary client contact, ensuring satisfaction and timely deliverables.

Skills

A/R Leadership

Team Development

Client Management

RCM Expertise

KPI Tracking

Process Improvement

Tools

Epic

Job description

Job Description

nimble solutions ("nimble" and f/k/a National Medical) provides revenue cycle outsourcing services to ambulatory surgery centers ("ASCs"), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership.

Job Type

Full-time

Description

nimble solutions ("nimble" and f/k/a National Medical) provides revenue cycle outsourcing services to ambulatory surgery centers ("ASCs"), surgical practices, surgical hospitals, and anesthesia groups. This is a great opportunity to join a market-leading brand serving a high-growth end market while gaining valuable experience working closely with leadership.

Responsibilities

In this client-facing role as the Manager, Accounts Receivable, you will oversee, develop, and be accountable for a Line of Business (ASC) and lead a POD team structure of 5-15 individuals, onshore and partner with offshore leadership and PDO teams, responsible for $2-$3 million in revenue This individual should have a successful track record of drive for results, advanced expertise in RCM accounts receivable, claims and overall process and demonstrated ability to lead, develop, and grow a team.

People Leadership

• Leads, develops, and assists A/R Representatives and Account Performance Managers with client account performance
• Partners with Learning and Development to create an onboarding and training framework and ensure the framework and plans are executed for new A/R team members
• Develops inexperienced or underperforming employees and provides feedback and coaching
• Monitors performance through established department KPIs and holds the team accountable
• Leads employee 1:1 and team meetings

Reporting and Analytics

• Partners with the analytics team and Account Performance Managers to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
• Identify denial trends, report on global payer issues, and implement recovery plans

RCM Process and Expertise

• Acts as a resource for all A/R team members for questions regarding billing policies, state guidelines, reimbursement analysis, and assists with the resolution of challenging accounts and claims
• Maintains a detailed knowledge of client-specific SOWs
• Helps to establish and evaluate A/R policies, procedures, and best practices, and make suggestions for revisions and updating information

Client and Account Performance

• Serve as one of the primary points of contact for assigned clients and promptly respond to all client inquiries
• Engage in regular client interaction via e-mail and conference calls to ensure customer satisfaction
• Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables, ensuring their accuracy and overall quality
• Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
• Work with A/R team members to help meet and exceed goals and provide detailed feedback to client services if the goals are not met

Requirements

• Minimum of 3 years of experience in medical A/R, with at least 1 year in a Supervisory role
• 3 + years of A/R and claims experience in the healthcare industry
• Strong analytic skills and proven success leading process improvement initiatives and project management
• Advanced knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures, and diagnosis and medical terminology
• Intermediate level of expertise with Microsoft Office Suite
• Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
• Advanced knowledge of the revenue cycle is required; experience with ASC billing is preferred
• Epic experience strongly preferred
• Experience creating and delivering client-facing content and client presentations.

Key Competencies

Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.

Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit.

Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up and driving appropriate decisions for the organization based on sound risk/reward analysis.

Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations.

Location

Chesterfield Office Hybrid or Remote. The role requires travel to company offices, key company events, and industry events.