Client Success Manager

Wishup; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a pioneering remote work platform as a Client Success Manager, where you'll play a crucial role in enhancing customer relationships and driving revenue retention. In this full-time position, you will develop and implement strategies that ensure client satisfaction and success, while working closely with key stakeholders. This is an exciting opportunity to work in a dynamic environment that values innovation and efficiency, where your contributions will directly impact client experiences and company growth. If you're detail-oriented, tech-savvy, and passionate about customer success, this role is perfect for you.

Qualifications

• 2+ years in customer success or client relationship roles.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Own the entire top line for assigned accounts.
• Develop and execute customer success strategies to drive retention.

Skills

Customer Success Management

Client Relationship Management

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM Software

Video Conferencing Tools

Job description

AboutWishup

Wishup provides high-quality remote talent from India to companies across the world. With a selection rate of 0.1%, this top talent is further upskilled and managed through an in-house AI-based remote work management tool. Wishup specializes in the following roles - Virtual Assistants, Operation/Admin managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants.

Our founding team consists of Vivek Gupta (IIM Ahmedabad, IIT Madras) and Neelesh Rangwani (IIT Madras).

In the last 3.5 years, Wishup has

• Grown its revenue by >1000%
• Increased the headcount 4X
• Closed pre-series A round of funding of $1Mn from Orios Venture Partners
• Increased our client base 3X, the majority of them being from US.

You have an opportunity to be part of India's first and biggest remote work platform.

About the role, Keynotes:

• Profile– Client Success Manager
• Role– Full-time
• Grade– Manager / Sr. Manager
• Location– Bengaluru (Candidate has to be ready with work from office)
• Work hours– Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)

What you'll do?

• Own the entire top line for the assigned accounts
• Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
• Own the entire post-sales customer lifecycle through proactive relationship building, right from onboarding, education, support, feedback, renewals, upsells, and referrals
• Monitor account health, adoption metrics, and execution of customer success plans
• Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of service that enables end-users to improve efficiencies
• Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
• Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates

What are we looking for?

• 2+ years of customer success/client relationship experience, post-sales or consulting role
• Strong work experience in client-facing roles such as account management, business development
• Very detail-oriented, tech-savvy and solution-oriented
• Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
• Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
• Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
• Strong track record of identifying customer needs and successfully executing retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)

Job Pre-requisite

• Wifi - 100mbps internet speed
• Laptop with 8gb ram(windows) or 3GB ram(mac)
• Minimum I3 8th gen processor @ 2.4Ghz, minimum 256mb internal GPU
• Good camera and Headset
• A quiet and well-lit workspace

Selection Process

• 2 rounds of Tests - Aptitude Test(15 questions in 15 minutes) and Email Writing test(15 minutes)
• 3-4 rounds of interviews
• Assignment (Can be skipped for fast-track cases)