Client success manager

The Feed Media; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

The Feed Media is seeking a Client Success Manager for its Founder Coaching Program. You will own each member’s experience from onboarding through outcomes, helping them secure their first client and maintain momentum over 6 months.

You’ll work closely with founders, coaches, and a community manager to ensure active participation and results. You’ll monitor progress, keep members accountable, and capture wins to create testimonials and case studies for sales and marketing.

Qualifications

• 2+ years in client success, account management or coaching in high-ticket services.
• Hands-on experience with LinkedIn outreach or newsletters is a strong plus.
• You understand how B2B service businesses get clients.
• You are organized and proactive, with strong follow-up.
• You are comfortable communicating clearly in writing.
• You work well in a CRM and tracking tools.

Responsibilities

• Lead onboarding calls and build a 30-day plan for members.
• Drive progress, accountability, and help members secure their first client.
• Be the single point of contact for questions, scheduling, and access issues.
• Spot churn risk early and reach out before members go dark.
• Track each member's journey and keep CRM up to date.
• Turn wins into testimonials and case studies for sales/marketing.
• Report on retention and outcomes to leadership weekly.

Skills

Client success

Account management

Coaching

LinkedIn outreach

Creative writing

CRM proficiency

Time management

Proactive communication

Tools

CRM software

Slack

LinkedIn

Email automation tools

Newsletter platforms

Job description

Client Success Manager, Founder Coaching Program

What this role is

The Feed Media has two halves: We are a growth agency for newsletter brands, personal brands and e-commerce companies. We work with clients like Arnold Schwarzenegger, Tyler Denk (founder @ beehiiv), The Points Guy and Jesse Pujji. We also run a rapidly-growing coaching program for founders who sell expertise: consultants, advisors, coaches and solo agency owners. We've worked with 800+ founders. Most come to us doing $5K-$100K/month.

As Client Success Manager, you own each member's experience from their onboarding call through the result they joined for. Your job is to get members to their first client close, keep them engaged for the full 6 months, and turn their wins into case studies.

You'll work alongside our founder, our coaches and our community manager. They run the calls and the content. You make sure every member actually uses them.

You'll enjoy this role if you like working closely with founders while they scale. You'll have direct access to people running businesses doing $5K-$100K/month, and you'll see up close how they win clients, price their offers and grow.

What you'll do

Lead the 45-minute onboarding call: lock in the member's ideal client, review their offer, and build their 30-day plan. Members should leave knowing exactly what to do in week 1.

02. Drive progress and accountability

Review Monday goal posts in Slack, follow up when members skip them, and check in when someone's stuck. Most members land their first client between day 30 and day 90. Your job is to get them there.

03. Be the single point of contact

Members always know who to go to for questions, scheduling, access issues, or which call to join. You respond fast and close every loop.

04. Spot churn risk early

Watch for the signals: missed Friday calls, no Monday posts, no assets submitted for review, quiet in Slack. Reach out before a member goes dark.

05. Track every member's journey

Keep a current view of each member's stage: ideal client defined, LinkedIn lead list built, newsletter live, first prospect conversations, first booked call, first close. Keep the CRM and tracker up to date.

06. Turn results into proof

Capture wins as they happen: the first prospect who joins the newsletter, the first booked call off an issue, the first $10K month. Turn them into testimonials and case studies for sales and marketing.

Identify members who are getting results and ready to continue past 6 months, and run those conversations.

08. Report on retention and outcomes

Track engagement, call attendance, revenue milestones, churn and NPS. Bring patterns to leadership every week so we can fix what's not working in the program.

Who we're hiring

• 2+ years in client success, account management or coaching, ideally in high-ticket coaching, info products or agency services
• You understand how B2B service businesses get clients. Hands-on experience with LinkedIn outreach or newsletters is a strong plus
• Members trust you and tell you when they're stuck
• Organized and proactive. You follow up without being reminded
• Comfortable telling a member they're behind and getting them to commit to the next step
• Clear writer. A lot of this job happens in Slack
• Comfortable in a CRM and tracking tools
• Available US Eastern business hours, Monday through Friday, including Friday mornings for coaching calls
• Preference for people who've sold B2B or directly to founders, especially in software
• Bonus: you use AI tools to track members, prep for check-ins and flag risk