Client Success Coach (CSM)

Impact Clients; United States; Remote; USD 112,000 - 167,000; Full time

Job summary

Impact Clients is seeking a remote, full-time Client Success Coach to help onboard new students and provide daily coaching. You will engage with clients through 1:1 calls, group sessions, and messaging to ensure progress toward goals.

Proficiency with Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, and CRM tools is valued. This role requires clear communication and a commitment to growth within a fast-paced education platform.

Qualifications

• Fluent, accent-neutral English required.
• Experience in coaching or mentorship preferred.
• Ability to onboard new students and conduct daily coaching calls.

Responsibilities

• Conduct daily onboarding calls for new students.
• Perform daily check-in coaching calls to motivate and guide participants.
• Message clients daily to ensure adherence to their plan and engagement in the program.
• Lead weekly group coaching calls and answer client questions.
• Innovate training content by creating new video trainings and worksheets.
• Handle renewal/upgrade calls and enroll clients into backend programs.
• Be proficient with Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.
• Daily reporting across multiple channels and maintain SOP compliance.
• Continually optimize processes to hit KPIs for the Fulfillment Team.

Skills

Coaching

Communication

Onboarding calls

1:1 coaching

Group coaching

Accountability

Mentorship

Adaptability

Tools

Loom

ActiveCampaign

Slack

Zapier

Calendly

GSuite

CRM

Job description

We’re looking for afull-time Client Success Coachto join our fast-growing team at Richard Yu’s online education company. Our mission is simple:help everyday people launch impactful online digital arbitrage businessesthat transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us

Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube youtube.com/richardyu1
• A growing personal brand on Instagram instagram.com/richardyuzee

Our company is fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role

This is a remote, full-timeposition. You must be available during8AM–5PM EST, Monday to Friday. On average, you’ll workup to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live inNorth America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.

Here are the requirements:

• You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we’re super open minded)
• You will be conducting new onboarding calls daily to welcome in new students.
• You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
• Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs

WHO THIS IS FOR

• A coach or mentor at heart—you love helping people
• Clear, professional communicator (spoken and written English)
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
• Sales background
• Able to handle fast-paced environments, multiple clients, and changing priorities
• Willing to grow with us long-term (3+ years)—this isn’t a side hustle
• Open to feedback and constructive coaching (we’ll train you, but we expect growth)
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

WHO THIS IS NOT FOR

• You have another full-time job or multiple freelance clients
• You struggle with structure, deadlines, or fast execution
• You dislike being challenged to improve daily

Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience)

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.