Client Success Manager

Bizlibrary; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Work from anywhere in the US

Medical, Dental, and Vision Insurance

401K with ~4% match

12 Paid Holidays

Company Laptop

Home office reimbursement

Employee referrals bonus

Job summary

BizLibrary is seeking a Client Success Manager to join our award-winning organization. The Client Success Manager builds strategic partnerships with clients to drive value and ensure learners’ success in their programs and goals.

The ideal candidate has 3+ years in client relationship management, excellent communication, and proven experience building impactful client relationships within a SaaS environment.

Qualifications

• At least 3 years of client relationship management experience.
• Excellent communication, strong project and time management skills.
• Proven history of building impactful client relationships.

Responsibilities

• Drive client adoption and program success aligned to business priorities.
• Advise client stakeholders and translate business challenges into learning strategies.
• Build and maintain relationships with stakeholders for ongoing engagement.
• Monitor adoption, utilization, engagement, and stakeholder alignment.
• Identify risks to client success and activate action plans.
• Lead program launches and enablement across cross-functional teams.
• Leverage data to guide client strategy and identify improvement opportunities.
• Identify signals for growth and support opportunity development.
• Act as internal advocate ensuring client value within scope.

Skills

Client success

Relationship management

Communication

SaaS experience

Cross-functional collaboration

Data analysis

Project management

Time management

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

Job Type: Full-Time

BizLibrary is seeking a Client Success Manager to join our award-winning organization. The Client Success Manager is responsible for building strategic partnerships with clients to continuously drive value and ensure the overall success of their clients’ learning and development programs and goals.

The ideal candidate has at least three years of client relationship management experience. Candidates must have excellent communication skills, strong project and time management skills, a and proven history of building impactful client relationships.

Responsibilities

• Drive client adoption and program success, ensuring learning initiatives are effectively implemented,utilized, and aligned to business priorities


• Serve as an advisor to client stakeholders, helping translate business challenges into actionable learning strategies


• Build and maintain relationships with stakeholders to ensure alignment and ongoing engagement


• Monitor and influence key health indicators, including adoption, utilization, engagement, and stakeholder alignment


• Proactively identify risks to client success, including low adoption, disengagement, or organizational changes, and activate appropriate action plans and internal resources


• Lead program launch and ongoing enablement, partnering cross-functionally to deliver a strong client experience throughout the lifecycle


• Leverage data and insights to guide client strategy, helping clients understand performance and opportunities for improvement


• Identify signals for growth and expansion, and partner with Client Account Executives to support opportunity development and client readiness


• Act as the internal advocate for the client, ensuring alignment across teams while maintaining focus on delivering value within scope

Qualifications

• 3+ years of experience in customer success, consulting, or account management within a SaaS environment


• Demonstrated ability to drive adoption and customer engagement across a portfolio of clients


• Strong ability to build relationships and influence stakeholders, including program owners and leadership


• Ability to analyze customer data and translate insights into actionable recommendations, identifying trends, risks, and opportunities


• Proven ability to manage a book of business, prioritize effectively, and operate in a fast-paced environment


• Strong communication skills across written, verbal, and presentation formats, including the ability to deliver clear, client-ready recommendations


• Experience collaborating cross-functionally (sales, product, support) to support customer outcomes


• Experience with Key Performance Indicators and or Metrics

Digital and AI Proficiency (Required)

• Proficiencyusing core business systems, including CRM platforms (e.g., Salesforce), customer engagement tools, and reporting dashboards


• Ability to leverage data and systems to inform decisions, monitor client health, and guide strategy


• Demonstrated ability to use modern productivity tools (e.g., Microsoft Office or Google Workspace) to create clear, professional client deliverables


• Proficiency in using AI tools (e.g., ChatGPT or similar) to improve efficiency and effectiveness, including:
  
  
  
  • Synthesizing call notes and identifying key insights
  
  
  • Drafting client communications and executive summaries
  
  
  • Preparing for meetings with structured plans and hypotheses
  
  
  • Identifying risks and recommended actions from data or transcripts
  
  
  • Ability to apply critical thinking and judgment when using AI, ensuring accuracy, data privacy, and high-quality client-facing outputs
  
  
  
  

$75,000 - $75,000 a year

In addition to the base salary, the Client Success Manager is eligible for $100,000 in total On Target Earnings.

Base Salary: $75,000

Total On Target Earnings: $100,000

Benefits:

• Work from anywherewithin the US for most roles


• Competitive Salary


• Medical, Dental, and Vision Insurance


• Flexible PTO


• 401K - 100% vested with ~4% match


• 12 Paid Holidays


• Company Laptop


• Reimbursement for home office expenses


• Employee Referral Bonuses


• Short-Term and Long-Term Disability Insurance


• FSA & HSA Options


• Life Insurance


• Personal and Professional Development


• Employee Assistance Program (Mental Health)


• Parental Leave + baby bonus