Client Success Manager

Localhero; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Localhero is seeking a client-focused Account Manager to act as the primary liaison for a portfolio of 15–20 clients, translating complex SEO work into plain English for business owners. You will lead strategy calls, prepare monthly reports, and coordinate across strategy, outreach, and content teams to ensure client satisfaction.

You will identify opportunities, onboard new clients, and gather testimonials to showcase results.

Qualifications

• 2+ years of experience in account management, client success, or customer-facing roles.
• Natural communicator — confident on calls and clear in writing.
• Ability to explain technical concepts in simple terms without talking down to people.
• Organized and detail-oriented — keep track of every client's status and needs.
• Comfortable using CRM tools and project management software.
• Genuine care about helping small businesses succeed.
• Based in a North American time zone for client availability.

Responsibilities

• Be the primary point of contact for a portfolio of 15–20 clients.
• Run bi-weekly strategy calls to review progress and discuss next steps.
• Translate technical SEO work into plain English that business owners understand.
• Prepare and present monthly performance reports.
• Identify when a client might be unhappy and address issues before they escalation.
• Coordinate between clients and the strategy, outreach, and content teams.
• Onboard new clients — set expectations, gather information, and kick off campaigns.
• Spot upsell opportunities when a client is ready for a higher package.
• Collect testimonials, reviews, and case study data from happy clients.

Skills

Account management

Client success

Customer-facing

Communication

CRM tools

Project management software

Tools

CRM tools

Project management software

Job description

You're the main point of contact for our clients. You make sure they understand what we're doing, why we're doing it, and how it's helping their business. When a client has a question, you answer it. When they need reassurance, you provide it. When something needs to change, you make it happen. Happy clients stay longer and refer more business — that's your mission.

Responsibilities

• Be the primary point of contact for a portfolio of 15–20 clients.
• Run bi-weekly strategy calls to review progress and discuss next steps.
• Translate technical SEO work into plain English that business owners understand.
• Prepare and present monthly performance reports.
• Identify when a client might be unhappy and address issues before they escalation.
• Coordinate between clients and the strategy, outreach, and content teams.
• Onboard new clients — set expectations, gather information, and kick off campaigns.
• Spot upsell opportunities when a client is ready for a higher package.
• Collect testimonials, reviews, and case study data from happy clients.

Requirements

• 2+ years of experience in account management, client success, or customer-facing roles.
• Natural communicator — confident on calls and clear in writing.
• Ability to explain technical concepts in simple terms without talking down to people.
• Organized and detail-oriented — keep track of every client's status and needs.
• Comfortable using CRM tools and project management software.
• Genuine care about helping small businesses succeed.
• Based in a North American time zone for client availability.