Client Success Manager

AI Clearing; United States; On-site; USD 90,000 - 145,000; Full time

Job summary

Join a dynamic technology company revolutionizing the construction industry with AI-driven solutions. As a Client Success Manager, you will lead client relationships, ensuring their success and satisfaction while driving global expansion. This role offers an exciting opportunity to work with passionate founders and a dedicated team in a fast-paced environment. If you have a strong background in client success and are ready to make an impact in a growing startup, this position is perfect for you. Embrace the challenge and help shape the future of geospatial science!

Qualifications

• 8+ years of experience in Client Success or similar roles in construction technology.
• Excellent communication and customer service skills.

Responsibilities

• Manage overall client relationships and ensure customer success.
• Provide technical support and training for the platform.

Skills

Client Success Management

Communication Skills

Customer Service

Understanding of Drones

Education

Bachelor's Degree

Job description

AI Clearing enables the construction industry to produce more and achieve higher profits by applying Artificial Intelligence. We are the first on the market with our AI CORE, which allows for fully automated real-time construction progress tracking and quality control, thanks to Artificial Intelligence and computer vision developed by our engineers and scientists. We fill the legacy software landscape gap with a clear vision to become a global category leader for infrastructure owners and general contractors.

We are a young and dynamic technology company based in Austin, TX. Some of the largest construction and infrastructure companies are already using our platform. As we strive to increase our footprint in the US and Canada, we seek the best talent to join us as the Client Success Manager based in the USA.

Achieve more:

• Be a part of the group that successfully disrupts the construction industry with AI-based next-generation technology
• Lead the growth of the team in a young technology company
• Be in charge of global expansion/ Work in an international environment
• Work with passionate founders who achieve more each day

Your profile:

• 8+ years of experience as a Client Success Specialist or in a similar position within the construction industry or the construction technology industry
• Excellent presentation, communication (both in-person and through virtual meetings, direct messages, email, etc.), and customer service skills
• Understanding the use of drones and the construction industry
• Fully fluent in spoken and written English

Your role:

• Responsible for the overall relationship and contact with the client
• Responsible for four stages: pre-sales solution support, onboarding new customers/projects, account management - ensuring customer success, and potential expansion
• Providing technical support during the sales process
• Managing internal stakeholders to deliver to the client
• Providing training and presentations of the platform to customers
• Review supporting documentation
• Review photogrammetry guidelines
• Identifying, mapping, and engaging regularly with key personas on the client side: project participants and supervisors to ensure smooth collaboration; finance, legal, back office to ensure smooth processes of invoices and contracts/work orders; management, other divisions, project controls, IT to enable further expansion
• Confirming that users are engaged and gaining value
• Tracking performance against success criteria
• Client's case study preparation, proof of AIC success, and measurement of ROI performance
• Ensuring renewal with ongoing probability
• Collaboration with the Engineering, Delivery, and Account Executives teams

Join our startup, and let’s create the history of geospatial science together.

Work arrangements:

• Direct report to the Senior Client Success Manager
• Business travels are included in the job description

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Consulting, and Project Management

• Industries

  Construction

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